Service Desk Support with Thai Language (Customer Service)

SCC ( Specialist Computer Centres) Ltd.

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 05/04/2024

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Why You'll Love Working Here
• Competitive Remuneration
• Performance Bonus and 13th Salary
• UK/French/Romania Working Environment
• SCC Health Care with comprehensive coverage including Accident 24/24, Inpatient,
Outpatient, Dental Care and open policy for Dependents.
• Annual Health Check.
• Company Annual Trip and Year End Party.
• Travel Insurance and Per Diem Allowance when travelling onsite
Main Duties of Job:
• Provide primary phone presence in the office for the Service Desk support hotline.
• Monitor IT ticketing system (ServiceNow) - triage and distribute incidents and requests as
appropriate.
• Be the primary person managing the lifecycle of the ticket through to conclusion;
• Ensure that the speed & flexibility of response meets the business needs and respects the
contractual service levels;
• Ensure effective, rapid response and progression to Major Incidents;
• Escalation of critical and high priority tickets to line and senior management;
• To ensure that all IT Support related problems and service requests are recorded in the ITSM
tool and regularly updated;
• Liaise between departments/teams and to act on behalf of the user;

Yêu cầu

Skills, Knowledge & Experience:
• Holds at least Diploma or Degree in any field.
• Excellent Thai in both writing and speaking;
• Intermediate level of English
• Excellent Customer Skills;
• Ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively.
• Experience in supporting Windows 7/10 operating systems, Microsoft Office suite (Office 365,
Outlook, Excel, Word, PowerPoint, Access) (optional basic knowledge in IT troubleshooting)
• Has a professional attitude, tact and patience;
• Logical thinking, fairness, ability to quickly diagnose technical issues;
• Willing to travel

Quyền lợi

KPI Bonus & 13th salary
Health Care Premium
15 Annual leave

Thông tin khác

Ngày Đăng Tuyển
[protected info]
Cấp Bậc
Nhân viên
Ngành Nghề
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng - Call Center
Lĩnh vực
Hệ thống CNTT & Thiết bị
Kỹ Năng
Service Desk, Customer Service, Telephone Etiquette, Thai Language, English Verbal Communication
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh

Thông tin chung

Ngày hết hạn: 05/04/2024
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

We are SCC plc, Europe's leading privately owned IT services organisation, with presence in the UK, France, Spain and Romania. As part of our planned strategic growth and expansion, we are forming a SCC company in Vietnam to support our European customers. As part of the SCC Services...

Quy mô công ty

Từ 1000 - 5000 nhân viên

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