Service Desk Technician

The Essentials:
- University degree in the field of computer science or related field or;
- 3+ years related work experience.
- Certifications are an advantage, but not mandatory (Microsoft, Cisco, ITIL, etc.).
- Proven experience with desktop and server operating systems and administration, including Windows and Linux based distributions.
- Proven experience with application support, including application troubleshooting, connectivity troubleshooting, etc.
- Proven knowledge of a range of diagnostic utilities, for example Manage Engine OpUtils, PowerShell, Microsoft Debug Diag Tool, Command Line Interface, etc.
The Attributes:
- Excellent organisational skills with the ability to be flexible and implement change when needed.
- Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders).
- Able to work under pressure and juggle multiple tasks and able to work outside office hours when required.
Solution focused and great at problem solving.
- Able to work independently and within a team, assisting team members to help everyone achieve results.
- Personally aligned with Discova's company purpose and values.
- Knowledge of basic computer hardware, including disk management and replacements.
Familiarity with the fundamental principles of ITIL and service desk environments.
- Knowledge in LAN/WAN technologies such as TCP/IP networking.
About Us
The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands. The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.
Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.
Get in touch now and Discova a world of possibilities!