Service Logistics Coordinator
- Thỏa thuận
- Toàn thời gian
Hạn nộp hồ sơ: 18/09/2026 (Còn 23 ngày)
Ứng tuyển sớm để được ưu tiên
Kết nối với Nhà tuyển dụng để tìm hiểu thông tin và gia tăng cơ hội trúng tuyển
Nhà tuyển dụng đang online
Description
Responsible for end-to-end management of premium RMA and Next Business Day delivery operations across a national network of Forward Stocking Locations (FSLs), ensuring on-time delivery performance, proactive customer engagement, operational issue resolution, and compliance with customer KPIs. The role also oversees FSL order processing, inbound stock receiving, inventory accuracy, quality control, operational handovers, after-hours team training, and billing accuracy to maintain high service standards and efficient logistics operations
Customer Premium RMA - End‐to‐End Accountability
- Full ownership of all premium RMA cases dispatched from 45 Forward Stocking Locations nationwide, ensuring flawless execution across delivery pre‐arrangements, system shipping, onboarding, and POD closure.
- Drive proactive customer engagement to eliminate delivery barriers, manage urgent rescheduling, and fulfil complex or high‐touch delivery requirements.
- Produce and distribute the daily On‐Time Delivery (OTD) snapshot, providing critical visibility of network performance against stringent customer KPIs.
- Lead first‐level investigation and prepare CAR documentation to support root‐cause resolution, maintaining absolute accountability for achieving 100% on‐time delivery for premium RMA cases.
Proactive Management of Customer NBD RMA OTD Performance
- Issue daily pre‐alerts to major depots for all connotes due for same‐day delivery, ensuring sites are fully prepared to meet Next‐Business‐Day commitments.
- Monitor all onboard freight in real time and drive rapid service recovery actions in collaboration with depot leadership.
- Manage all customer escalations with urgency and precision, delivering the fastest possible operational solutions while safeguarding contractual service levels.
- Guarantee accurate and timely POD upload into WMS in strict alignment with customer OTD and documentation compliance KPIs.
Order Processing & Inbound Management
- Coordinate and system‐process all outbound shipping from FSLs with zero tolerance for delays or errors.
- Complete system receiving for all inbound stock to FSLs, ensuring data accuracy and availability for operational planning.
- Maintain and update the in‐transit report while generating precise dock‐to‐stock records to support inventory accuracy and KPI reporting.
Quality Control & Operational Accuracy
- Perform rigorous duplication checks, open‐order validations, and RC checks to maintain uncompromised data integrity across all systems.
- Implement disciplined quality‐assurance steps to prevent process deviations and safeguard customer KPI performance.
Handovers, Coordination & Training
- Lead structured morning and afternoon handovers, including preparation of the highly time‐sensitive handover pack for the after‐hours call centre.
- Deliver training and continuous capability development for after‐hours operators, ensuring consistent adherence to premium service expectations and customer KPIs.
Billing & Financial Accuracy
- Manage end‐to‐end hand‐rate billing processes for all country and regional direct car deliveries, ensuring accuracy, timeliness, and alignment with commercial requirements.
Minimum Education
Secondary education or equivalent
Minimum Experience
• At least two (2) years of relevant work experience
• For Associate level, no prior experience is required
• For Senior level, at least four (4) years of relevant work experience is required
Knowledge, Skills and Abilities
• Working knowledge of Microsoft Office & PC
• Strong interpersonal and problem-solving skills
• Proven expertise in planning & organizing, with a strong accuracy & attention to detail
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details:
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.
Thông tin chung
- Thu nhập: Thỏa thuận
Việc làm tương tự khác
CÔNG TY TNHH MOLVIZADAH SONS VIỆT NAM
Đồng Nai
Từ 10 - 15 triệu VND
Công Ty Cổ Phần Sacons
Hà Nội, Sóc Trăng, Yên Bái
15.000.000 VND - 20.000.000 VND NET
CÔNG TY TNHH TRACE - TEC VIỆT NAM
Hà Nội
Từ 10 - 18 triệu VND
VIETPACKING - CÔNG TY TNHH VIỆT VẠN NHẤT
Hồ Chí Minh
9.000.000 - 12.000.000 VND
CÔNG TY TNHH HỌC VIỆN GIA SƯ THE TUTORX
Hồ Chí Minh
7.000.000 - 10.000.000 VND
FedEx Express (TNT Express Worldwide Vietnam)
Xem trang công ty- Địa chỉ công ty: 39B Truong Son Street, Ward 4, Tan Binh Dist, Ho Chi Minh City
- Quy mô: Từ 26 - 100 nhân viên
- Lĩnh vực: Vận tải - Lái xe/ Tài xế
Thông tin công việc
Vị trí:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Việc làm tương tự
Chuyên Viên Kiểm Soát Chất Lượng Dự Án - Thu Nhập 40-50M
Công ty Cổ phần Đầu tư và Thi công Hạ tầng VinAlpha
Hà Nội, Hồ Chí Minh, Quảng Ninh
Từ 40 - 50 triệu VND
[Hải Phòng] Nhân Viên QA - Thu Nhập 12-15 Triệu - Không Yêu Cầu Kinh Nghiệm, Được Đào Tạo
Công ty TNHH Hương liệu thực phẩm Việt Nam
Hải Phòng
12 - 15 triệu VND
Cảnh báo dấu hiệu lừa đảo tuyển dụng
Thu phí và cung cấp thông tin
- Phí hồ sơ, đồng phục, đặt cọc.
- Yêu cầu nộp bản gốc giấy tờ.
- Cung cấp mã OTP.
Hứa hẹn trúng tuyển 100%
- Không yêu cầu trình độ.
- Không cần thử việc.
Phỏng vấn bất thường
- Địa điểm xa văn phòng công ty.
- Phỏng vấn qua Telegram.
Yêu cầu làm nhiệm vụ
- Tải app, nạp tiền.
- Làm nhiệm vụ nhận thưởng.
Tin tuyển dụng sơ sài
- Mô tả công việc chung chung
- Nhiệm vụ đơn giản, thu nhập khủng
- Lỗi chính tả, đánh máy.
Đội ngũ hỗ trợ của JobOKO sẵn sàng đồng hành, tư vấn và giới thiệu những cơ hội việc làm phù hợp, giúp Ứng viên tự tin phát triển sự nghiệp và chinh phục mục tiêu nghề nghiệp bền vững.
Hotline CSKH
1900.63.63.84
Công ty Cổ phần JobOKO Toàn cầu
Đội ngũ hỗ trợ của JobOKO luôn chủ động tư vấn các giải pháp tuyển dụng tối ưu, cam kết đồng hành và hỗ trợ Quý Nhà tuyển dụng đạt được hiệu quả tuyển dụng bền vững.
Hotline CSKH
0962.107.888
Công ty Cổ phần JobOKO Toàn cầu
