Service Manager German Speaking

Công Ty TNHH Cung Ứng Nguồn Nhân Lực Toàn Cầu SPS

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 25/12/2024

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thoả thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: 2 - 3 năm

Mô tả công việc

Principle duties:
Candidates must have experience managing and optimizing live chat or call center operations, ideally within the telecommunications industry., with a demonstrated ability to improve customer service delivery and operational efficiency through these channels
Responsibilities:
1. Project management
Provide accurate inputs and possible solutions for incoming opportunities to Project Onboarding Executive and Customer Management Department (CMD)
Make sure new projects are implemented successfully, by:
Develop detailed project plan which identifies the needed activities, including resource plan, testing, training plan in order to meet organization goals
Coordinate with other relevant people/departments for project testing/UAT
Gain sufficient project requirements and transfer the knowledge to related people through training
Support/supervise Service Assistant during project running
Monitor project on a daily basis and make improvements/adjustments when needed
Keep close contact with customers to understand and fulfill their needs, as a result, customer satisfaction can be maintained and improved
2. General management
Provide accurate and timely information for related departments when required
Control account portfolio (quality, TAT, productivity) to meet the predefined targets by maintaining close supervision to the projects
Cooperate with Operations Management unit to have proper resource planning
Continuously come up with improvement ideas for all projects to reduce processing time and enhance cost efficiency
3. Others
Ensure other tasks assigned by Senior Service Manager are completed in good quality and delivered as committed
Escalate to higher management for anything which is beyond authority or poses risks to the projects

Yêu cầu

Education:
University degree or equivalent training, experience.
Good at German (B1 - C1) and English is a plus
Technical skills and experience:
At least 2 - 3 years of working experience as related position
Understanding of company business
Knowledge of IT is a plus
MS Office (Word, Excel, PowerPoint)
Soft-skills:
Customer service industry experience: tourism, hotel reception staff, call center/helpdesk, restaurant service, other direct customer service experience, heavy emphasis on tourists/foreigners
Customer centric mindset
Negotiation skill
Problem solving
Communication and interpersonal skills.
Leadership and supervision skills.
Planning and analytical skill
Presentation skill
Team working skill
Attribute:
Strong multi-tasking abilities
Good team player
Hardworking
Innovation and creativity

Quyền lợi

What are you waiting for? Join our international team today!
SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges. Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base. We act with precision, connect people to the right information, and turn data into insights for better outcomes.
1. Great Benefits:
- Competitive and performance-oriented remuneration system
- On-going training and development plan
- Promotion & bonus opportunities
- Private medical care for you and your family,
- Professional and challenging working environment.
2. Advance your career:
- We provide you with support to sharpen your skills and knowledge for further steps in your career path
- Opportunities to learn and grow through different types of training: Talent Development program, Succession planning as well as promotions or transfers.
3. Break your limits:
The innovation is a key value of SPS Vietnam. Joining our team, you are encouraged to think out of the box, cross your boundaries and improve yourself in our continuous improvement process during daily business operation
4. Go Global:
The moment you join SPS Vietnam is the moment you take the chance to extend your horizon. You will work, cooperate and exchange your creative ideas with 7,500 employees of SPS. Our customers, which are 20% of Fortune 100, are located from around the world.
Notes: "By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND-CP on personal data protection."

Thông tin khác

Địa điểm làm việc
- Hồ Chí Minh: Công viên phần mềm Quang Trung, Saigon Tel, Q.12, TP.HCM, Quận 12
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)

Thông tin chung

Thu nhập: Thoả thuận

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:

Hạn nộp: 25/12/2024

Giới thiệu công ty

Công Ty TNHH Cung Ứng Nguồn Nhân Lực Toàn Cầu SPS thành lập năm 2014. Công ty chúng tôi chuyên thực hiện cung ứng quản lý nguồn lao động trong nước, hoạt động tư vấn, môi giới lao động việc làm. Hiện nay chúng tôi đang cần tuyển.

Quy mô công ty

Từ 10 - 25 nhân viên

Chia sẻ: