Service Manager

Mô tả công việc
Centre performance
Propose the annual financial budgets including new sales, revenue, overhead costs and contributions;
Together with Academic Manager, propose the annual non-financial targets including: re-enrolment rate, lost teaching hours, CSS, etc
Propose plans and actions in order to achieve the approved annual budgets and targets.
Handle the building of relationships, communication, event planning and future potential business with local schools, universities and organizations.
Support the development of Corporate English business in cooperation with the Academic Team.
Manage and maintain the company's overall organizational and community relationships
Explore strategic relationships in cooperation with the Director of Advancement that can support and boost the company's ongoing programs and services.
Centre operations
Property management
Maintain the building in proper conditions: tidy, clean and safe
Maintain all facilities and equipment in proper conditions: clean, safe and workable
Maintain AEG standards inside and outside the building: visual, billboard, posters, noticeboard
Responsible for appropriate forecast and ordering of books and materials for centre use.
Human resources
Recruit and select staff
Train and coach staff
Develop staff
Manage the human resource needs of the Academic Team (work permits, contracts, salary payments, benefits, working time and punctuality)
Manage Customer Care Officer and Academic Assistant and ensure close cooperation between the staff and Academic Team.
Manage the Reception Team in terms of the requisitioning and supply and inventory of the company's Academic assets (books, Lego, STEAM resources, etc.)
Administration
Follow relevant regulations, code and law of the government
Work with local authorities.
Operations
Follow the company policies, procedures, regulations, document and reporting systems
Maintain the company standards
Make sure staff follow the company policies, procedures, regulations, document & reporting systems and standards
Academic involvement
Work with Academic Director/ Manager about the following for the purpose of bringing the best results to the company and the best services to relevant people: customers, teachers, AAs, staff
Non-financial budgets
Scheduling
Teachers issues, if any
Events
Others where appropriate