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Mô tả công việc
Manage outsourced staff teams from service providers (IT Operation and Facility teams).
Act as the primary point of contact between client and the service provider.
Organize regular service meetings, address issues, escalate incidents when needed.
Provide emergency response; delegate backup personnel when absent.
Manage outsourced personnel: hiring, training, evaluation, scheduling, performance.
Ensure adherence to client's policies (security, SOP, safety, etc.).
Manage operational data platforms and ensure strict confidentiality.
Yêu cầu
Minimum 3 years of experience in a similar role.
Experience: Must be a full-time employee of the service provider (not subcontractor).
Management Skills: Staff organization, compliance monitoring, task delegation.
Communication Skills: Strong communication across client functions, meetings, reporting.
Language: Vietnamese + fluent English (able to communicate clearly in daily/weekly meetings or as required with regional IT).
Soft Skills: Clear communication, effective teamwork, task organization.
Preferred Qualifications:
Experience in managing large-scale service operations or projects.
Multiregional and multilingual coordination skills.
Strong decision-making and emergency handling capabilities.
Quyền lợi
COMPENSATION
Competitive salary based on capability and job position.
KPI-based performance bonus (quarterly/annual depending on the role).
Annual cash benefit package of 9 million VND on occasions such as Holidays, Tet, and the Corporation's Birthday.
Annual salary review based on performance, with potential ad-hoc increases for outstanding achievements.
BENEFITS
Full Social Insurance contributions and CMC Care health insurance upon signing the official contract.
Paid leave: 12 days/year + 1 additional paid day off on your birthday.
Opportunities to attend professional training programs from basic to advanced.
100% sponsorship for international IT training courses and certifications.
Company laptop/technology devices provided for work.
Young, dynamic, and professional working environment.
Team building activities and diverse cultural engagement programs.
Recognition and awards from CMC Corporation & CMC TS for outstanding contributions (projects, business, management).
Working hours: Monday - Friday.
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:15 đến 17:30)
Thông tin chung
- Ngày hết hạn: 24/09/2025
- Thu nhập: Thoả thuận
Nơi làm việc
- - Hồ Chí Minh: Toà nhà CMC Creative Space, Đường 19A, KCX Tân Thuận, Quận 7
- - Hồ Chí Minh: Hoàng Hoa Thám, P.13, Tân Bình
Tổng Công ty Công nghệ & Giải pháp CMC (CMC TS) là TOP 1 Doanh nghiệp tư vấn, triển khai các giải pháp Chuyển đổi số và Bảo mật cho tổ chức, doanh nghiệp tại Việt Nam. CMC TS đặt mục tiêu vào năm 2028 đạt mốc doanh thu 9,000 tỷ đồng và quy mô nhân sự 2000 người. Công ty tập trung vào các 7 mảng giải pháp (7 big moves) gồm: Chuyển đổi số, Điện toán đám mây, Bảo mật,...
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