Service Runner / NV Phục vụ nhà hàng

MAIN SCOPE AND PURPOSE:
Ensure that food and beverages are noted efficiently, prepared timely and served with high standard quality. Making guests feel welcome and being proactive in assisting and reaching out to them. Offer customer care and assure that they are receiving the best customer experience and take corrective actions when necessary.
Perform regular cleaning activities to ensure high standards of personal and workplace hygiene. Also, performing daily account reconciliations and aligning what is sold with the money in the till.
Main duties and responsibilities:
Welcoming guests and presenting them with a menu in a friendly and timely manner
Informing guests about special items and menu changes / availability
Assisting guests with recommendations, taking into consideration their preferences and our most profitable items
Accurately note food and beverage orders using the provided order slips, relaying them to the kitchen and/or bar and entering them into the POS
Consistent quality in preparation of drinks
Setting up the table with the correct cutlery and condiments pertaining the guests order
Delivering the ordered items in a timely manner
Checking with customers to make sure they are enjoying their meal and taking appropriate action to correct any problems
Checking with customers if they have finished their meal and clean/remove dishes
Accurately prepare, collect, and control bills and customer payments
Maintain consistent and excellent standard of cleanliness in all aspects of the restaurant
Perform regular cleaning duties
Performing regular control and maintenance of Mise-en-place for smooth operation
Table set up
Cutlery and napkins
Items for drink preparation
Condiments
Consistent cleaning and polishing of glasses and teapots
Handing over shift in a clean, completed, and organized manner
Be informed about the menu items and their ingredients and preparation times
Maintain and replenish stock levels by placing timely orders
Front and back of house
Maintain personal hygiene and grooming standards
Ability to deal with and correctly respond to customer complaints
Must attend all scheduled training and development sessions
Follow and apply procedures, lessons, and information learned during training
Collect reviews and likes for Facebook and TripAdvisor