Service Supervisor

• Will be an advisor for maintenance and repair Trane's air-conditioning equipment for both Unitary and Chiller system. Diagnose and repair of electronic, mechanical component of the system.
• Diagnose causes of problems from simple to complete issues for the purpose of system preparation, replacement needs or recommending preventive maintenance and given out final solution in accuracy.
• Reports are timely and accuracy for any technical matters.
• Response and handle technical disputes and queries from the service's customers.
• Act as a technical supporter and consultant to customers, subcontractors and service vendors
• Support Service Sales Team by searching for service potential jobs to meet the department sales target.
• Be responsible for guiding, training and developing the existing and junior technicians.
• Comply with company EH&S policies, procedures, rules, requirements and applicable local regulations.
• Explain and report fully current issues to customers and suggest solutions to correct.
• Perform preventive maintenance to ensure the ongoing functioning of Trane equipment.
• Plan and manage all service backlog to convert for revenue and accuracy forecast monthly and quarterly
• Identify and propose the end-user necessary actions to optimize the efficiency of systems.
• Participate all company training or meeting timely as schedule when required.
• Implementation, installation, fitting-out, testing and commissioning, maintenance and services for Trane equipment.
• Satisfy customer by receiving and solving their feedback, complaint on product time by time.
• Solving all products under warranty period when problems happen, such as: consultation, supporting, and give best solutions
• Report and response all required matters to internal and external customers timely as response process when required
• Manage work productivity as target and proposal service offering to customer effectively to enhance service quality
• Coach and manage service team to drive the backlog conversion as forecasted
• Commit and fully align to new target setting and works requested based on business direction and Direct Manager