Service Support - Back Office

General Information
We are looking for a detail-oriented and customer-focused Service Support Executive (Back Office) to support our sales and service operations. This role plays a critical part in ensuring smooth order processing, accurate documentation, and seamless coordination between customers and internal teams. The ideal candidate is highly organized, proactive, and capable of managing multiple tasks in a fast-paced environment.
Job Description
Prepare and process sales quotations, proposals, and contracts.
Maintain and update customer records and sales data in CRM and ERP systems (e.g., SAP).
Track and follow up on sales orders, delivery schedules, and invoicing.
Act as a liaison between customers and internal departments (logistics, finance, service).
Respond to customer inquiries and provide timely updates on order status.
Ensure all sales documentation is complete, accurate, and properly filed.
Generate regular sales reports and assist in sales forecasting and budgeting.
Coordinate with various departments to ensure seamless operations.
Support the sales team with travel arrangements, meeting coordination, and event planning.
Assist in organizing customer visits, product demos, and exhibitions.
Other tasks assigned by Line Manager