Service Technician Executive (Camera/HN)

Company Description Fujifilm Vietnam, part of Fujifilm Holdings Corporation founded in 1934, brings a long-standing legacy of innovation to the Vietnamese market. With its head office in Ho Chi Minh City and a branch in Hanoi, the company delivers leading-edge products and solutions across Healthcare, Materials, and Imaging.
The Healthcare
Division offers comprehensive medical technologies, including CT, MRI, mammography, ultrasound, X-ray, endoscopy, and Medical IT, supporting precise and efficient early detection.
Fujifilm
Vietnam fosters an inclusive, values-driven culture based on "Open - Clear - Fair" and "Creating Change," where diverse team members are encouraged to innovate and grow. The company is also strongly committed to healthcare-focused CSR initiatives, improving access to quality medical services and supporting medical institutions nationwide.
Role Description
The Service Technician Executive is responsible for providing first-line after-sales service and technical support for Fujifilm Electronic Imaging products in Hanoi and the Northern region.
The role covers customer reception, product inspection, cleaning, basic repair of X-Series cameras, repair coordination and customer communication throughout the service process
The position will work closely with the HCMC Service Center for complex repairs and continuously develop technical capability through internal and Fujifilm technical training
Customer Service & Repair Handling:
Receive products for warranty, repair, cleaning and technical inspection
Check product condition, warranty status and customer-reported issues
Explain repair process, technical findings, repair quotation and expected timeline to customers
Track repair status and keep customers updated until product return
Handle repair service payment collection according to company procedures
Technical Inspection & Repair:
Perform product inspection, diagnosis, cleaning and basic maintenance
Conduct basic repair and adjustment of X-Series cameras according to Fujifilm technical standards and authorized capability
Perform functional checks and quality inspection after repair
Coordinate complex repairs, lens and GFX/GF cases with the HCMC Service Center
Follow Fujifilm service manuals, technical bulletins and repair procedures
Service Operation & Coordination:
Create and update repair cases accurately in the Service Management System
Manage assigned basic spare parts, service tools and consumables
Maintain accurate service and spare-part records according to company procedures
Coordinate product transfer to/from HCMC Service Center and follow up repair progress
Support customer feedback handling and continuous improvement of service quality
Technical Development & Teamwork:
Participate in internal and Fujifilm technical training
Continuously develop technical capability for camera/lens repair
Work closely with the Service Technical Leader, Service team, Sales and other relevant functions
Maintain a professional, organized and customer-oriented service environment
Qualifications
College/University degree in Electronics, Electrical Engineering, Mechatronics or related technical field.
Experience in electronics, camera or consumer-product repair is preferred.
Fresh candidates with good technical fundamentals and strong learning ability may be considered.
Basic electronics and troubleshooting knowledge.
Ability to use basic repair and measuring tools.
Basic computer skills; able to learn diagnostic/service software.
Able to read technical documents in English.
Good communication skills and ability to explain technical issues clearly to customers.
Customer-oriented and service-minded.
Careful, responsible and detail-oriented.
Strong learning and problem-solving ability.
Good teamwork and coordination.
High ownership, integrity and compliance mindset.