Shift Manager/Assistant Shift Manager - Quản Lý Ca/ Trợ lý Quản lý Ca khối Vận Hành

Position Summary: The Shift Manager is responsible for overseeing the club's operations during specific shifts, ensuring all activities run smoothly and efficiently while maintaining the highest standards of guest service. This role involves managing staff, addressing guest needs, and resolving any operational issues that arise. The ideal candidate will have experience in operational management within the hospitality or gaming industry, excellent leadership abilities, and a strong commitment to providing exceptional guest experiences.
Key Responsibilities:
• Supervise daily operations during assigned shifts, ensuring compliance with operational procedures and high standards of guest service.
• Lead, motivate, and manage staff, assigning duties and providing feedback to ensure a high level of service and operational efficiency.
• Address guest inquiries and complaints promptly and effectively, ensuring guest satisfaction.
• Coordinate with different departments to ensure smooth operations and high-quality guest experiences.
• Monitor and manage gaming floor activities, ensuring adherence to gaming regulations and club policies.
• Manage staff scheduling for the shift, ensuring adequate coverage and operational efficiency.
• Implement and monitor safety and security protocols to ensure a safe environment for guests and staff.
• Prepare and submit shift reports, highlighting any issues, guest feedback, and operational performance to the Head of Operations.