Mô tả công việc
1. Main Objectives of this position:
• Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd
2. Function and duties:
Main Tasks
• Handle Customer phone calls
• Handle cases correspondence with customer
• Act as point of entry for Customer Service Related queries
• Process the request from customers and update FIS with relevant details
• On customer request, handle all relevant activities to announce on carriage to the transport dispatch team
• On customer request, trigger full container releases in FIS
• On customer request, handle special equipment requests
• Verify transport exceptions and bill additional costs / fees to customer where applicable
• Handles revenue dispute capturing
• Handle re-export/return shipments
• Propose and discuss with the managers actions to improve the import efficiency
• Build Expertise in all topics related to Customer Service
• Follow standard processes and new requirements as communicated by management
• Complete all functional HIP training timely
Yêu cầu
• Fresh Graduate are welcome to apply.
• University degree or Diploma with 2 year and above of experience in Customer Service and preferably in the Shipping/Maritime industry.
• Must have good communication skills in both Vietnamese and English, verbal and written.
• Experience in the Maritime Industry preferred.
• Able to work well with others and follow guidelines.
• Proficient in MS Office.
• Positive and pleasant attitude with customer service mindset.
• Receptive and be able to grasp new ideas and motivate one's self for personal development.
Quyền lợi
Thưởng
13th Bonus, Performance Bonus
Nghỉ phép có lương
Annual Leaves entitlement
Đào tạo
Web based learning, on the job training, Opportunity for oversea assignment
Thông tin khác
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Service, Communication Skills, MS Office, Maritime Industry Experience, Teamwork
LĨNH VỰC
Hậu cần/Giao nhận
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Người Việt Nam
Xem thêm
Thông tin chung
Nơi làm việc
- LEVEL 20, Tower Block, The Bousteador No.10, Jalan PJU 7/6, Mutiara Damansara 47800 Petaling Jaya, Selangor Darul Ehsan,
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 21/05/2026
Hapag-Lloyd Business Services (Malaysia) Sdn. Bhd
Nucleus Tower, 20, 21, 22 Floors, No.10, Jalan PJU 7/6, Mutiara Damansara, 47800, Petaling Jaya, Selangor, Malaysia
Hapag-Lloyd is German MNC company and we are ranked at no.5 for global shipping companies. This is a permanent position and will be...
Quy mô công ty
Từ 101 - 500 nhân viên
