Sorting Centre Supervisor - Giám Sát Kho Phân Loại

- Supervise daily operations of the sorting center (can be one work shift, one zone or a functional team), including scheduling, staffing, and workflow management.
- Monitor and report on key performance metrics such as volume FIFO, processing time, on-time rate and error rates, and take corrective actions as needed.
- Ensure compliance with fairness, safety, and security protocols, including the proper handling of problems related to people and operations, following SOPs and company policies.
- Take part in recruiting, training, and developing team members, and providing ongoing coaching and feedback to ensure high levels of performance and engagement.
- Collaborate with other departments and stakeholders to ensure smooth and efficient operations and resolve issues as they arise.
- Maintain accurate records and documentation related to sortation center operations, tools, reports, trackers, equipment maintenance, and employee performance.
- Identify opportunities for improvement in terms of SOPs, cost management, headcount planning, headcount allocation, system configuration, etc., and implement solutions to drive greater efficiency and productivity.
- Handle projects or ad-hoc tasks as assigned by the upper management.