Spa & Gallery Operations Supervisor

- Ensure through effective supervision that all services offered at the Spa & Gallery are carried out with utmost professionalism, efficiency
and courtesy.
- Oversee, supervise and monitor all facets of daily operations.
- Participate and assist in the development of Job Description manuals for each division.
- Interview, hire, train, supervise and evaluate all supervisors and associate of respective division.
- Ensure all guests and visitors to Spa & Gallery leave with a pleasant experience.
- Maintain and enhance guest satisfaction through effective relations and inter-personal skills.
- Conduct inspection tours of the Spa & Gallery.
- Ensure facility is clean and well maintained at all times, including visual displays; and that service procedure, cleanliness and hygiene,
repairs and maintenance, employee grooming and manning levels are in order and takes appropriate action when necessary
- Assist subordinates during peak periods and during shortage of manpower.
- Maintain and promote an atmosphere of tranquility and peace in Spa areas at all times.
- Participate and assist in the preparation of Annual Department Budget.
- Ensure that expenses are in line, or below, with Department's Rperational Budget and that costs are strictly controlled.
- Entertain regular and potential clients.
- Maximize sales of in-house facility, merchandise, and products through effective promotion for both Spa & Gallery.
- Create and present a marketable facility, merchandise display, and program, at all times.
- Liaise with Head Office, Hotel and Corporate Sales & Marketing Communication departments.
- Ensure all subordinates are punctual for duty in correct uniform with name tags on at all times.
- Ensure all subordinates project a professional image and pleasant disposition to enhance guests experience at all times.
- Build an efficient and productive team of associates by taking an active interest in their welfare, safety, training and development, and
through effective counseling.
- Conduct orientation program and training courses for new associates and regular "refresher" courses for existing associates
- Ensure that all associates have a complete understanding of the Spa and Hotel's policies and procedures, rules and regulations.
- Conduct periodical evaluation of associates' performance and take appropriate corrective measures for improvements.
- Propose associates' annual vacation and schedule Public Holidays off-in-lieu during off-peak periods
- Ensure that the facility is adequately man during peak periods and at all times.
- Take appropriate disciplinary action against offenders who repeatedly violate company's rules and regulations, and policies and
procedures.
- Ensure new associates attend hotel's orientation program before commencing work in Spa or Gallery.
- Ensure that associates are hired according to the requirements and specifications for the appropriate position.
- Regularly update and improve training to reflect on current industry standards, trends and customers' expectations.
- To review stock analysis report, propose strategies as well as implement the action plans in order to achieve effective stock
management.
- To monitor stock replenishment, re-order procedure and ensure out of stock situation is eliminated.
- To plan BTG's inventory and participates in inventory taking.
- To conduct central store visit ensuring stock are being kept in organized manner, proper procedure and in sequence of structure order.
- To ensure stock control policy and procedure are strictly followed and monitor the accuracy of stock transfer RTV and other stock
related documentation prepared by store and individual outlet.
- To ensure proper procedures between accounting and operations are executed in effective manner in the area of coordination.
* Benefits:
- Receiving 100% of salary during probation time
- 22 standard working days per month.
- Pre-opening allowance from 2 million Vietnam Dong to 4 million Vietnam Dong per month.
- Pre-opening Service Charge bonus 1 million Vietnam Dong per month.
- Free-provided accommodation with full- equipped and modern facilities according to Banyan Group standards (Electric water heater, AC,
TV, internet, cable TV).
- Contribution of social insurance, health insurance and unemployment insurance based on total salary (from probation period).
- Free-provided Bao Viet health and accident insurance.
- 12 to 14 days annual leave.
- Free training courses from basic to advance by Banyan Group Academy.
- Young and dynamic working environment.
- Positive career development opportunities.
- Other attractive bonus policies for encouragement and motivation