Spa Manager | Quản lý Spa

Essential duties and responsibilities - (Key activities)
Administration
• Controls and monitors all administrative, financial and sales operations.
• Prepares monthly reports on all management aspects, to include statistical analysis of participation and use of facilities, market appraisal and evaluation.
• Attends meetings and briefings as required by the Executive Assistant Manager - Rooms and Hotel Management.
Customer Service
• Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
• Ensures all employees provide a courteous and professional service at all times.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
• Maintains positive guest and colleague interactions with good working relationships.
Financial
• Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Prepares budget forecasts and marketing plans in conjunction with the EAM-Rooms.
• Monitors all costs and recommends/institutes measures to control them in accordance with the annual budget.
• Ensures that the Department's operational budget is in line and that all costs are strictly controlled.