Spa Manager

Job Objectives (PREFERABLY WITH THAI SPA EXPERIENCE)To manage the Spa as a profit center: to general turnover and results according to the budget defined by the hotel. To establish, coordinate and administer financial planning for the control and success of ongoing operations. Direct the operation of policies, procedures, plans, and programs governing all operational and financial matters of the facility.
PRIMARY RESPONSIBILITIES:Revenue• Ensure that the business achieves projected revenue and profits.• Ensure optimum staff scheduling to achieve maximum revenue.• Make recommendations on how revenue and profits may be maximized.• Ensure safe-keeping of daily revenue and petty cash float.• Ensure accounting standards and procedures are adhered to.
Guest Care• Ensure that guests enjoy an excellent quality service at every stage of their spa experience.• Ensure that staff provides an excellent standard of guest care according to Devarana Spa standards and procedures.• Ensure that the spa is cleaned and presented to the highest possible standard for the enjoyment and safety of guests• Record, resolve and report guest complaints and inform Hotel Management.• Ensure that Receptionists are familiar with and able to perform service recovery procedures in the event of guest complaint.• Ensure that sufficient staffs are scheduled to ensure guests receive an excellent level of guest care.• Make recommendations on how guest care may be improved.
Health and safety• Ensure staff act in accordance with company standards and procedures with regard to health and safety:o Guest health consultationo Observance of contra-indications for massage and other treatmentso Correct disinfection and sterilization of tools and equipment and utensils.o Correct instruction for use of steam, bath sauna and heated blanketso Fire and evacuation procedures
Security• Ensure staffs are issued with lockable storage for personal belongings.• Ensure spa is secured when not occupied.• Keep up to date records of key issue and ensure only authorized staff use keys. • Ensure the safety and security of all spa inventory, fixtures and fittings and premises.
Maintenance• Ensure spa facility, including fixtures, fittings and equipment are maintained to a high standard.• Ensure recording and timely resolution of maintenance issues.
Staff management and development• Ensure therapy staff are fully trained in each treatment listed on the spa menu.• Ensure receptionists are trained in guest care, treatment benefits, contraindications for treatments, treatment up selling techniques and retail sales techniques.• Ensure staffs carry out their tasks safely and in accordance with procedures and standards.• Monitor the morale of staff and motivate where necessary.• Counsel and advise staff with regard to behaviors that are inconsistent with Devarana Spa philosophy and standards.• Caution staff or take disciplinary action should company rules and regulations be breached.• Advise staff on how they may improve and develop their treatment, communications and guest care skills.• Assess and appraise staff performance on a regular basis in accordance with company policy.• Agree achievable goals with staff and create an environment that supports achievement of goals.• Report all personnel issues to the Management.
Inventory Control• Ensure all inventory movements are recorded appropriately.• Ensure that sufficient stock of therapy and retail product is available at all times.• Monitor usage of therapy product to ensure correct amounts are dispensed.• Ensure stock is stored appropriately and securely.
Statistics reports• Ensure the timely delivery of all statistics reports.• Analysis and interpretation of statistical information for recommending improvements and efficiencies for the business.
Marketing & promotion• Liaise with Marketing and Public Relations team to assist with the development of short and longterm promotional plans.• Ensure sufficient stock levels and timely distribution of promotional materials.• Regularly update all spa staff regarding promotions and marketing initiatives.• Assist Marketing and PR team in promoting the spa as needed
Hotel liaison• Maintain a cooperative and communicative working relationship with hotel staff and ensure the same for all spa staff.• Attend hotel management briefing.• Update hotel staff of spa promotions.• Update spa staff of hotel promotions.