Spa Receptionist/ Nhân Viên Lễ Tân Spa
Wyndham Hoi An Royal Beachfront Resort
Địa điểm làm việc: Quảng Nam
Hết hạn: 17/12/2024
- Chi tiết công việc
- Giới thiệu công ty
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Mô tả công việc
- Supports the development, implementation and management of the resort's annual budget/business plan, with a focus on Sales & Marketing strategies.
- Working closely with the DOSM, continuously monitor competitive activity and implement any agreed changes to the property's sales and marketing strategy.
- Knows the business and keeps abreast of competition and customer trends, new products and legislation. Consults direct reports on operations needs and opportunities. Identifies and communicates potential new revenue opportunities to the hotel department heads influencing the development of plans to tap those opportunities.
- Manages multiple disciplines to continually drive total hotel revenue, maximize profitability, and improve colleague and guest engagement
- Maintains high performance levels in the department by setting smart goals and expectations in line with company priorities and hotel goals.
- Is highly visible and interacts with guests including meeting planners on a daily basis to obtain feedback on sales efforts, service levels, and overall satisfaction and to build long term relationships. Proactively develops and maintains effective relationships with internal and external key patrons, effectively responds to and resolves guest problems and complaints in a timely manner.
- Reviews Guest Satisfaction survey results, and other data to identify areas for improvement in relation to service, products and
promotions. Reviews findings with all resort departments and ensures appropriate corrective action is taken.
- Fosters an environment of teamwork where colleagues can communicate openly; keeps colleague informed of key business information.
- Celebrate successes and recognizes the contribution of team members; ensuring recognition occurs throughout the department and the hotel.
- Creates appropriate Personal Development Plans and develops team members based on their individual strengths, development needs, and career aspirations. Identifies future leaders within the hotel and ensures they have a Personal Development Plan to continuously grow within the company.
- Oversees training activities in conjunction with the Human Resources Department to ensure compliance with legal requirements, company's standards, and department learning needs.
- Assigns accountability to team members, drives and monitors the execution of the department strategic plan to ensure team delivers impressive results.
- Works with support department heads to ensure departmental strategies are aligned with the resort and company goals.
- Makes key decisions to keep the operations running smoothly sometimes with incomplete information and under tight deadline, pressure and reduced headcount.
- Working closely with the DOSM, continuously monitor competitive activity and implement any agreed changes to the property's sales and marketing strategy.
- Knows the business and keeps abreast of competition and customer trends, new products and legislation. Consults direct reports on operations needs and opportunities. Identifies and communicates potential new revenue opportunities to the hotel department heads influencing the development of plans to tap those opportunities.
- Manages multiple disciplines to continually drive total hotel revenue, maximize profitability, and improve colleague and guest engagement
- Maintains high performance levels in the department by setting smart goals and expectations in line with company priorities and hotel goals.
- Is highly visible and interacts with guests including meeting planners on a daily basis to obtain feedback on sales efforts, service levels, and overall satisfaction and to build long term relationships. Proactively develops and maintains effective relationships with internal and external key patrons, effectively responds to and resolves guest problems and complaints in a timely manner.
- Reviews Guest Satisfaction survey results, and other data to identify areas for improvement in relation to service, products and
promotions. Reviews findings with all resort departments and ensures appropriate corrective action is taken.
- Fosters an environment of teamwork where colleagues can communicate openly; keeps colleague informed of key business information.
- Celebrate successes and recognizes the contribution of team members; ensuring recognition occurs throughout the department and the hotel.
- Creates appropriate Personal Development Plans and develops team members based on their individual strengths, development needs, and career aspirations. Identifies future leaders within the hotel and ensures they have a Personal Development Plan to continuously grow within the company.
- Oversees training activities in conjunction with the Human Resources Department to ensure compliance with legal requirements, company's standards, and department learning needs.
- Assigns accountability to team members, drives and monitors the execution of the department strategic plan to ensure team delivers impressive results.
- Works with support department heads to ensure departmental strategies are aligned with the resort and company goals.
- Makes key decisions to keep the operations running smoothly sometimes with incomplete information and under tight deadline, pressure and reduced headcount.
Yêu cầu
- Level of Education Bachelor
- Areas of study Hospitality Management, Sales and Marketing Management
- Professional experiences 3 to 5 years
- Languages essential English
- The ideal candidate will be a leader who is naturally hands on, with an on-site management style, good relationship building skills and the ability to prioritize and make effective decisions. Ideally you are a dynamic and entrepreneurial Manager who invigorates and motivates the operation with confidence. Pre-opening experience in a five-star resort in an EAM position is advantageous, as is having an in-depth knowledge of Sales & Marketing strategy and resort operations. Experience in Asia - preferably South East Asia.
- Areas of study Hospitality Management, Sales and Marketing Management
- Professional experiences 3 to 5 years
- Languages essential English
- The ideal candidate will be a leader who is naturally hands on, with an on-site management style, good relationship building skills and the ability to prioritize and make effective decisions. Ideally you are a dynamic and entrepreneurial Manager who invigorates and motivates the operation with confidence. Pre-opening experience in a five-star resort in an EAM position is advantageous, as is having an in-depth knowledge of Sales & Marketing strategy and resort operations. Experience in Asia - preferably South East Asia.
Thông tin chung
- Ngày hết hạn: 17/12/2024
- Thu nhập: Thương lượng
Giới thiệu công ty
Xem trang công ty
Dự án khu nghỉ dưỡng Wyndham Hoi An Royal Beachfront Resort với diện tích 8.6ha, được quản lý và vận hành bởi thương hiệu quốc tế Wyndham Hotels & Resort - một trong những thương hiệu khách sạn lớn nhất trên toàn thế giới. Dự án gồm 497 CĂN HỘ RESORT BIỂN và 69 BIỆT THỰ MẶT TIỀN BIỂN đang tìm kiếm c Xem thêm...<>
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