Spa Supervisor | Giám Sát Spa

* Role
- The Spa Supervisor is responsible for overseeing daily spa operations while ensuring service excellence through continuous training, coaching, and development of spa team members in alignment with luxury hospitality standards.
* Responsibilities
- Supervise daily spa operations to ensure smooth, efficient, and high-quality service delivery
- Lead and guide Spa Therapists to maintain luxury service standards and personalized guest experiences
- Conduct regular training sessions on treatment techniques, product knowledge, grooming, and service etiquette
- Develop and implement training plans, SOPs, and competency assessments for spa team members
- Monitor therapist performance and provide coaching, feedback, and development plans
- Ensure all treatments are delivered in accordance with brand standards and hygiene protocols
- Handle guest feedback, complaints, and recovery actions professionally and promptly
- Coordinate scheduling of therapists to maximize productivity and guest satisfaction
- Support recruitment, onboarding, and induction training for new spa associates
- Maintain training records, reports, and compliance with learning & development requirements
- Collaborate with Spa Manager and other departments to enhance overall guest wellness experience
- Ensure spa facilities, equipment, and products are well-maintained and fully stocked
- Promote upselling of spa services and retail products to achieve revenue targets