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Lead the Cards and Payments Platform to maximize business value across acquisition, issuance, activation, usage and cross selling squads. Own the platform strategy and 1-3 year roadmap, P&L, prioritization of resources and talent, cross-squad dependencies and alignment with business objectives. Lead the platform through design, build and execution by diagnosing funnel breakpoints, designing target journeys and operating routines, building practical SOPs and controls, and executing pilots.
Design:
• Set platform vision, OKRs and quarterly priorities across acquisition, issuance, activation, usage and cross selling squads
• Lead end-to-end funnel diagnosis from lead source to issuance, activation, first transaction, repeat usage and offer conversion
• Prioritize squad work based on impact, feasibility, customer pain points, risk and delivery dependency
Build:
• Translate bank strategy into platform backlog, sprint outcomes, funding needs and delivery commitments
• Own platform roadmap across acquisition, issuance, activation, usage and cross sell journeys
• Embed fraud, AML, sanctions, disputes, chargeback, merchant due diligence and operational controls into SOP and system design
• Build vendor and ecosystem partnerships with clear performance, control, SLA and escalation ownership
Excute:
• Align product, risk, operations, technology, branch, call center, marketing and finance around one delivery agenda
• Manage scheme and network coordination with Visa, Mastercard, JCB, NAPAS, vendors, processors and merchant partners
• Drive card portfolio growth, POS merchant scale, transaction reliability, payment success rate and fee income improvement
• Coach
product owners and squad members on agile routines, backlog discipline, test and learn and data-based decision making
• Remove cross-squad blockers across policy, SOP, system configuration, branch execution, data availability and vendor delivery