SR. Customer Service - FWD only

"10+ Years' Experience | Professional Spoken English |
Immediate Start only"
G. Pacific Logistics is a Vietnam-based international logistics company providing forwarding, customs clearance, inland transportation, and project logistics. We are looking for an experienced Sr. Customer Service Leader who can manage key accounts, oversee daily CS operations, support new and smaller customers, and lead the Customer Service team.
Key Responsibilities
Manage assigned key accounts as the main point of contact
Handle end-to-end sea & air import/export shipments
Support the operation of new customers and smaller accounts when required
Coordinate forwarding, customs clearance, trucking, and final delivery
Work directly with carriers, airlines, overseas agents, transport providers, and internal teams
Proactively resolve delays, rollovers, customs issues, and documentation problems
Prepare and review SOA and customer invoices
Provide operational updates and verbal reports directly to foreign management
Lead and supervise the Customer Service team
Allocate workloads and monitor daily shipment handling
Coach and support team members in solving operational problems
Maintain service quality, response speed, and operational accuracy across the team
Handle escalated customer and operational issues
Improve CS procedures, coordination, and overall team performance
Sales or BD experience for plus point
Direct daily report to CEO
Requirements
Minimum 10 years of international logistics Customer Service experience
Strong hands-on experience in sea & air freight, import/export, forwarding, customs clearance, and transportation
Proven ability to independently manage key accounts
Previous experience in team supervision, coaching, or CS team management
Strong ownership, coordination, problem-solving, and customer-service skills
Able to take over accounts and team responsibilities quickly with minimal training
Professional Spoken English Is Essential & Immediate Availability Required
You must be able to communicate and report verbally in English directly to foreign management, as well as communicate with overseas partners and international customers. Basic or email-only English is not sufficient.
And the candidates must be able to start immediately or within a very short notice period.
What We Offer
Ownership of key customer accounts and CS operations
Leadership responsibility within the Customer Service team
Direct communication with management
Fast decision-making environment
Opportunity to influence service quality, team development, and operational processes
Competitive salary based on experience and capability
Performance-based career and compensation opportunities
How to Apply
Please submit your English CV including:
Current salary ( will be asked the latest 3month salary slip)
Expected salary
Earliest available starting date