Store Manager - Go! Nha Trang

MISSION:
Store Manager is in charge of store operation, including management of assets , human resource, commerce & finance to achieve the target for customer satisfaction.
ACTIVITIES:
Function: Customer relationship management
- Manage factors influencing the impressions of customer: sound, light, temperature, hygiene, label...
- Resolve the customer complains.
- Monitor the behavior of the employee of the company and the partners who working at store.
- Survey the local consumer's habit and specification.
- Improve the customer service quality, enhance the entertainment activities at the store.
Function: Assets
- Establish, manage the plans and internal regulation on equipment maintenance.
- Maintain and promote the image of the brand Company.
- Respect and efficiently develop the selling method.
Function: Human resource management
- Recruit the employee of store.
- Organize and control the employee's task.
- Share information and encourage the employee suggest new ideas.
- Coach & develop the employee of store.
- Evaluate, reward and discipline.
- Ensure the safety of the employee at store.
Function: Commerce management
- Identify the prominent goods of the store.
- Check the goods order.
- Check the quality of goods.
- Check the implementation & abidance of the display principles.
- Control the promotion: preparation, implementation, monitor.
- Carry out to survey the information of the competition.
- Control the goods transfer in the store, between stores.
- Control the arrangement of storage.
- Control the cleaning of show-cases and goods.
Function: Finance management
- Manage the business results: Maximize revenue, margin, inventory, productivity, personnel costs & other expenses.
- Monitor the periodical & cyclic inventory.
Function: Communication Management
- Manage relationships with local authorities.
- Manage relationships with partner of Company.
- Participate in local events.
Other function:
Other activities according to job requirements and assigned by superiors.
COMPETENCIES:
Functional knowledge & experience:
- Knowledge of retail market.
- Knowledge of the families of goods, prices, display layout, customer area, procedures of work, internal regulation and commercial strategy.
Functional skill:
- Exploit database of GOLD.
- Make the business calculation.
Other skills:
- Time Management.
- Team-work.
- Leadership.
- Communication.
- Presentation.
- Analysis.
- Delegation.