Store Manager

REPORTS TO: RETAIL MANAGER / COO
General Role:
To manage all aspects of the boutique in line with the commercial strategy approved by the management, and always within standards of image and services worldwide.
• Achieves sales targets and profitability goals
• Controls expenses and inventory shortage
• Assumes leadership role through effective communication and awareness of staff morale and development
• Strengthens retention by emphasizing awareness of people and career development
• Ensures consistent high standards of customer service through on-going effective staff training
• Responds to customers inquiries and resolves customer issues in timely and appropriate manner
• Gathers and provides customer feedback on products to management team
Major Responsibilities:
1. Profit and Loss Management :
• Assist Retail Manager to plans the development of sales in your boutique
• Assist Retail Manager to builds up the annual budget, keeps track of all foreseeable sales and expenses
2. Sales & Services after sales Management
• Ensures that all clients are properly served
• Cooperate with Retail Manager to develops a selling strategy based on market trends, sales objectives and inventory control
• Implements this strategy with a quality and customer-service oriented sales policy
• Ensures that all the sales team fully understands the selling strategy and applies it
• Ensure the services after sales is well done
• Assist Retail Manager to prepares sales budget every 6 months
3. Buying
• Implements a proper buying strategy, based on the specificity of your boutique (demand, inventory and sales objectives)
4. Inventory
• Manages inventories in a pro-active way in order to increase the sales and keep a financially healthy stock level
• Be fully aware of the inventory of all product lines at all times, anticipating stock build- up and shortages, and maintaining reasonable levels as much as possible
• Optimizes sales in the boutique by ensuring that needed stock is available, regularly reordering
5. Merchandising & Product knowledge
• Trains the sales team to develop proper merchandising skills
• Maintains shop display and environment with company set standard of daily operation
• Ensure about the product knowledge and the theme of season & year. Training and retraining the team about this
• Establish the training plan and propose to Retail Manger yearly.
6. Customer Service
• Ensures that each member of the sales team provides an excellent service to each individual entering the boutique, in line with Brand standards of customer service
• Develops sales and goodwill through proper service to all clients
• Always be present and back-up your team in case of conflicts
7. Team Management
• Motivates your sales team to serve all clients in excellent standards
• Employs and retains high quality staff, at the right compensation level
• Keep track of each individual performance, defining tasks and setting goals
• Ensures that the team receives proper training regularly in order to develop customer service, product knowledge and selling skills
• Oversees and ensures all leaves taken are in line with company policies and procedures while all untaken annual leaves are properly managed
• Creates a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company
• Ensures that everyone on the team receives proper support in order to achieve their full potential
8. Sales Administration
• Ensures that procedures and systems are clearly understood, run smoothly and comply with the ever-changing needs of the sales activities
• Ensures that all sales activities are properly processed according to the company's procedures
• Assist the Retail Manager per request to processes proper sales reporting according to the company's procedures
9. Communications
• Assists the Marketing Team to implement any communication activities in relations with your boutique per request
• Proposes to the Marketing Team all communication activities which could help achieve the sales objectives of your boutique
• Be at all times a proper "ambassador" for Brand with all visitors of the boutique, and to ensure that each member of the sales team also acts as an "ambassador" of the brand
10. Property Management
• Keeps up the boutique in excellent states at all times
• Ensures proper maintenance and renovation works, in line with the agreed budget
• Aware of the neighboring property market and to inform your supervisor of any opportunities