Store Manager

1. Management
- Hiring, training, motivating, and leading staff by example.
- Recommend people for hiring and promotion.
- Conduct daily briefings.
- Produce staff roster with a supervisor.
- Set goals and expectations for the operation team using performance review and KPI process.
- Work with the bar, kitchen, and front staff team to make sure our operation is smooth.
2. Operations
- Manage product and packaging inventory to ensure good levels, product freshness and cost control.
- Work with our team (operation, management, and marketing) on the development and implementation of our seasonal campaigns and promotions.
- Enforce all SOPs and company policies and procedures, especially the ones related to our customer service, health, and safety.
- Weekly meeting with BOD and Operation Manager sharing on operation and KPIs.
3. Finance
- Handle daily cash management and administration.
- Track and monitor the sales target, implement the Marketing strategy in-store, adjust when needed.
4. Marketing
- Work closely with our Marketing team on our in-store sales strategies.
- Train and lead the team to execute the Marketing strategy in the store.
5. Customer Service
- Walk around. Talk to our customers.
- Manage customer's complaints or feedback.
- Constantly challenge our customer service experience and improve the overall space and product experience to make sure our customers have a great time with us.
6. Quality Control
- Maintain high standards of quality control, hygiene, health, and safety through SOPs training and enforcement.
- Schedule maintenance according to our schedule.