Store Operations Assistant (Trợ lý Vận hành Chuỗi cửa hàng)

OVERVIEW
Work directly with Operations Manager to support managing and monitoring store operations; ensure store sales, and profits through sales activities, customer service, and promotion; as well as assist in the hiring, training and developing store employees.
This position is an official employee at Seven System Vietnam JSC, the qualified candidate will work at our HQ in Ho Chi Minh City, Vietnam.
RESPONSIBILITIES
1. Support Operations Manager in formulating, implementing and organizing operations plans:
- Support Operations Manager in formulating plan for Store Operations monthly, quarterly and annually
- Prepare and implement relevant market research, synthesize information and conduct reports to construct business plans, formulate operations policies to increase sales and profits
2. Support in managing human resources:
- Support in designing store employees' training materials for different store level positions
- Support in training, coaching and development activities for store employees
3. Support in coordinating store operations and taking responsibility of store operations system
- Control and ensure store operations is following existing policy and procedure standards
- Observe and analyze business performance and customer service of the store chain to forecast and propose solutions for any arising problem; assist new store activities or improve the current quality and standards
- Coordinate with other departments to solve contingencies at stores
- Orient store managers to improve customer service at stores
- Other related assignments from Operations Manager and Director of Operations