Student Administration Officer

Key Accountabilities
Manage data entry, student records and administration in both Vietnam and Melbourne systems
Ensure the data entry and checking of student information are at a high level of accuracy.
Assure all documentation collected relating to students is complete, accurate and unambiguous and is managed to ensure confidentiality and privacy.
Collect and analyze data on student administration operations and provide input for the purposes of quality and process improvement.
Administer student administration processes, including but not limited to Enrolment, Billing processes, student visa, exams, and graduations.
Responsible for assigned student administration processes concerning maintaining student enrolments throughout the student lifecycle. This includes processing enrolments, enrolment variations, other forms, and billing.
Support the coordination of events including examinations and graduations.
Liaise with local authorities to assist student insurance and visa processes.
Process documentation and training
Maintain a working knowledge of student administration policy and processes. Ensure SA process - operational guidelines are up to date.
Solve complex procedural and client service issues and provide policy and procedural advice to other members of the Student Administration department and RMIT Connect.
Contribute to training and student experience improving sessions with key stakeholders across the university.
Team administration & communication
Maintain frequent and effective communication with Student Admissions Coordinators, Student Advisors (within the RMIT Connect), Student Recruitment and Schools to ensure student records, enrolments, and other student lifecycle tasks are processed efficiently and with minimal errors.
Ensure regular maintenance of content for Student Administration related information and forms on the University website for student use.
Support team administration and logistics for team meetings, travelling, payment process and engage in other activities as required.
Manage student and stakeholder expectations to make sure tasks are delivered effectively and meet deadlines.
Key Selection Criteria
Bachelor's degree in business administration or relevant discipline with equivalent work experience.
Minimum 3 years of experience in administrative systems and processes.
Demonstrated experience in a complex customer service environment.
Skilled in the use of Microsoft Word, Excel, Outlook, and PowerPoint.
Keen attention to detail and accuracy when inputting data and managing information.
Ability to work independently with minimal supervision and as part of a team.
Demonstrated ability in effective communicating with people at all levels and areas including students, academic staff, and management, as well as with people in industry and local authorities.
Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Inclusion, Imagination, Integrity, Courage, Passion, Impact).
Willingness to take ownership and full responsibility of key projects assigned by direct supervisor.
Possess a student-centred mindset with positive attitude towards teamwork and personal achievement.