Student Administration OfficerRMIT International University Vietnam (RMIT Vietnam)
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Thư ký - Trợ lý, Hành chính - Văn phòng, Ngành nghề khác, Dịch vụ, Giáo dục / Đào tạo, Du lịch
Lương: 15 - 17 triệu
Hình thức: Toàn thời gian
Ngày đăng: 16/09/2024
Hạn nộp: 04/10/2024
Mô tả công việc
Contract type: Full-time contingent worker, 8-month cover maternity leave
Duration: November 2024 - June 2025
Work location: RMIT Vietnam University - 702 Nguyen Van Linh, Tan Phong Ward, District 07, Ho Chi Minh City
Your role
Student Administration Officer is responsible for utilising the systems and processes involved in administering all aspects of students' enrolment from first enrolment to graduation. This includes but is not limited to processing student enrolments and enrolment variations, coordinating charges and issuing tuition fees, supporting insurance and visa applications, and supporting student examinations and graduations. This position will be responsible for resolving student administration issues as well as all associated tasks that fall under RMIT Vietnam's policy and procedural framework.
Student Administration Officer is part of the Registrar's team at RMIT Vietnam and work closely with staff in the Academic Registrar's Group (ARG) in Australia. Officers may specialise in one or more areas or may rotate across areas of responsibility.
Student Administration Officer is part of the Registrar's team at RMIT Vietnam and work closely with staff in the Academic Registrar's Group (ARG) in Australia. Officers may specialise in one or more areas or may rotate across areas of responsibility.
Duration: November 2024 - June 2025
Work location: RMIT Vietnam University - 702 Nguyen Van Linh, Tan Phong Ward, District 07, Ho Chi Minh City
Your role
Student Administration Officer is responsible for utilising the systems and processes involved in administering all aspects of students' enrolment from first enrolment to graduation. This includes but is not limited to processing student enrolments and enrolment variations, coordinating charges and issuing tuition fees, supporting insurance and visa applications, and supporting student examinations and graduations. This position will be responsible for resolving student administration issues as well as all associated tasks that fall under RMIT Vietnam's policy and procedural framework.
Student Administration Officer is part of the Registrar's team at RMIT Vietnam and work closely with staff in the Academic Registrar's Group (ARG) in Australia. Officers may specialise in one or more areas or may rotate across areas of responsibility.
Student Administration Officer is part of the Registrar's team at RMIT Vietnam and work closely with staff in the Academic Registrar's Group (ARG) in Australia. Officers may specialise in one or more areas or may rotate across areas of responsibility.
Yêu cầu công việc
Key Accountabilities
Manage data entry, student records and administration in both Vietnam and Melbourne systems
Ensure the data entry and checking of student information are at a high level of accuracy.
Assure all documentation collected relating to students is complete, accurate and unambiguous and is managed to ensure confidentiality and privacy.
Collect and analyze data on student administration operations and provide input for the purposes of quality and process improvement.
Administer student administration processes, including but not limited to Enrolment, Billing processes, student visa, exams, and graduations.
Responsible for assigned student administration processes concerning maintaining student enrolments throughout the student lifecycle. This includes processing enrolments, enrolment variations, other forms, and billing.
Support the coordination of events including examinations and graduations.
Liaise with local authorities to assist student insurance and visa processes.
Process documentation and training
Maintain a working knowledge of student administration policy and processes. Ensure SA process - operational guidelines are up to date.
Solve complex procedural and client service issues and provide policy and procedural advice to other members of the Student Administration department and RMIT Connect.
Contribute to training and student experience improving sessions with key stakeholders across the university.
Team administration & communication
Maintain frequent and effective communication with Student Admissions Coordinators, Student Advisors (within the RMIT Connect), Student Recruitment and Schools to ensure student records, enrolments, and other student lifecycle tasks are processed efficiently and with minimal errors.
Ensure regular maintenance of content for Student Administration related information and forms on the University website for student use.
Support team administration and logistics for team meetings, travelling, payment process and engage in other activities as required.
Manage student and stakeholder expectations to make sure tasks are delivered effectively and meet deadlines.
Key Selection Criteria
Bachelor's degree in business administration or relevant discipline with equivalent work experience.
Minimum 3 years of experience in administrative systems and processes.
Demonstrated experience in a complex customer service environment.
Skilled in the use of Microsoft Word, Excel, Outlook, and PowerPoint.
Keen attention to detail and accuracy when inputting data and managing information.
Ability to work independently with minimal supervision and as part of a team.
Demonstrated ability in effective communicating with people at all levels and areas including students, academic staff, and management, as well as with people in industry and local authorities.
Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Inclusion, Imagination, Integrity, Courage, Passion, Impact).
Willingness to take ownership and full responsibility of key projects assigned by direct supervisor.
Possess a student-centred mindset with positive attitude towards teamwork and personal achievement.
Manage data entry, student records and administration in both Vietnam and Melbourne systems
Ensure the data entry and checking of student information are at a high level of accuracy.
Assure all documentation collected relating to students is complete, accurate and unambiguous and is managed to ensure confidentiality and privacy.
Collect and analyze data on student administration operations and provide input for the purposes of quality and process improvement.
Administer student administration processes, including but not limited to Enrolment, Billing processes, student visa, exams, and graduations.
Responsible for assigned student administration processes concerning maintaining student enrolments throughout the student lifecycle. This includes processing enrolments, enrolment variations, other forms, and billing.
Support the coordination of events including examinations and graduations.
Liaise with local authorities to assist student insurance and visa processes.
Process documentation and training
Maintain a working knowledge of student administration policy and processes. Ensure SA process - operational guidelines are up to date.
Solve complex procedural and client service issues and provide policy and procedural advice to other members of the Student Administration department and RMIT Connect.
Contribute to training and student experience improving sessions with key stakeholders across the university.
Team administration & communication
Maintain frequent and effective communication with Student Admissions Coordinators, Student Advisors (within the RMIT Connect), Student Recruitment and Schools to ensure student records, enrolments, and other student lifecycle tasks are processed efficiently and with minimal errors.
Ensure regular maintenance of content for Student Administration related information and forms on the University website for student use.
Support team administration and logistics for team meetings, travelling, payment process and engage in other activities as required.
Manage student and stakeholder expectations to make sure tasks are delivered effectively and meet deadlines.
Key Selection Criteria
Bachelor's degree in business administration or relevant discipline with equivalent work experience.
Minimum 3 years of experience in administrative systems and processes.
Demonstrated experience in a complex customer service environment.
Skilled in the use of Microsoft Word, Excel, Outlook, and PowerPoint.
Keen attention to detail and accuracy when inputting data and managing information.
Ability to work independently with minimal supervision and as part of a team.
Demonstrated ability in effective communicating with people at all levels and areas including students, academic staff, and management, as well as with people in industry and local authorities.
Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Inclusion, Imagination, Integrity, Courage, Passion, Impact).
Willingness to take ownership and full responsibility of key projects assigned by direct supervisor.
Possess a student-centred mindset with positive attitude towards teamwork and personal achievement.
Quyền lợi được hưởng
Benefits
Highly competitive gross salary of 20,665,000 VND depending on proven track record in meeting all the key selection criteria.
One paid leave per full working month and medical insurance.
On-the-job training.
Free use of onsite sports and fitness facilities.
Library on campus and online - access to RMIT Australia online library
A vibrant and diverse campus life and more!
Further information
To be eligible for this position you must be a Vietnamese citizen. Applications received from non-Vietnamese candidates will not be considered.
English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 5.5 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).
To Apply
Please submit your CV and cover letter outlining your experience to Mrs. Sang at [protected info]
Prepare in a PDF file (CV and Cover letter merged into ONE file)
Name the file using the following naming method: Full name - Application to Position name (Example: Nguyen Van A - Application to Student Administration Officer)
Highly competitive gross salary of 20,665,000 VND depending on proven track record in meeting all the key selection criteria.
One paid leave per full working month and medical insurance.
On-the-job training.
Free use of onsite sports and fitness facilities.
Library on campus and online - access to RMIT Australia online library
A vibrant and diverse campus life and more!
Further information
To be eligible for this position you must be a Vietnamese citizen. Applications received from non-Vietnamese candidates will not be considered.
English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 5.5 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).
To Apply
Please submit your CV and cover letter outlining your experience to Mrs. Sang at [protected info]
Prepare in a PDF file (CV and Cover letter merged into ONE file)
Name the file using the following naming method: Full name - Application to Position name (Example: Nguyen Van A - Application to Student Administration Officer)
Thông tin khác
TP.HCM, Đại học RMIT - 702 Nguyễn Văn Linh, Phường Tân Phong, Quận 7
Giới thiệu công ty
RMIT International University Vietnam (RMIT Vietnam) việc làm
702 Nguyen Van Linh Boulevard, Tan Phong Ward, Dist.7, Ho Chi Minh City
Quy mô: Từ 501 - 1000 nhân viên
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Vị trí Student Administration Officer do công ty RMIT International University Vietnam (RMIT Vietnam) tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương 15 - 17 triệu, tìm thêm việc làm về Student Administration Officer hoặc công ty RMIT International University Vietnam (RMIT Vietnam) ở các link phía trên
Giới thiệu công ty
RMIT International University Vietnam (RMIT Vietnam) việc làm
702 Nguyen Van Linh Boulevard, Tan Phong Ward, Dist.7, Ho Chi Minh City
Quy mô: Từ 501 - 1000 nhân viên