Student AdvisorRMIT International University Vietnam (RMIT Vietnam)
Hình thức: Toàn thời gian
Ngày đăng: 12/03/2024
Hạn nộp: 12/06/2024
Student Advisor
Job no: 584456
Work type: Full time - Fixed term/Contract
Location: Vietnam - Ho Chi Minh
Categories: Student Services
Work type: Full time - Fixed term/Contract
Location: Vietnam - Ho Chi Minh
Categories: Student Services
RMIT Vietnam
RMIT Vietnam, an entity of RMIT University, has campuses in Ho Chi Minh City and Hanoi since 2001. We provide internationally recognised, high-quality, education and professional training for students, clients and the community, and assist in the development of human resources capability in Vietnam and the region by hosting students from Australia and many other countries.
The role & key responsibilities
The RMIT Connect is a one-stop student service center that caters to the administrative needs and general inquiries of prospective and current students, parents, and members of staff. The provision of information, advice, or issue resolution is delivered using a high standard of customer service intended to exceed our customers' expectations.
The Student Advisors in the RMIT Connect will deliver quality service and advice, timely responses, complex issue resolution, case management, and referral to other services when appropriate. The Student Advisor is a customer service professional and will be expected to take a strong interest in the field of customer service standards.
Key selection criteria
- A Bachelor's Degree in a relevant discipline
- At least 2 years of experience in a customer service role
- Commitment to service excellence and a service ethic to students and internal and external stakeholders; developing and sustaining productive relationships with students and other customers or stakeholders
- Demonstrated ability to maintain confidentiality and deal with sensitive and difficult situations in a professional and diplomatic manner.
- Experience and familiarity with database systems and other relevant software.
- Demonstrated complex issue resolution and decision-making skills including the ability to seek relevant additional information.
- Demonstrated ability to work flexibly and efficiently as a member of a team in a high-volume customer-focused environment.
Benefits
- Unique opportunity to work within a multi-lingual, multi-cultural environment.
- Attractive salary package with a base salary starting from VND15,700,000 gross per month
- Meal allowance VND 680,000; Clothing allowance VND 416,000 gross per month
- 13th month Tet bonus
- Private premium medical insurance
- 20 days annual leave, 10 days sick leave per annum
- Education fee support for staff dependants after a qualifying period
To find out more
For further information about this role, please click on the Job Description document below.
RMIT Connect_Student Advisor_2019.pdf
English proficiency requirements
If English is not your native language then you will be required to demonstrate a minimum English language proficiency standard, equivalent to IELTS (General) 5.5. RMIT Vietnam will require you to complete a Linguaskill test to assess your level of English before an offer of employment can be made.
How to apply
Click on the 'Apply Now' link. Applications close on December 09, 2019.
Advertised: 25 Nov 2019 SE Asia Standard Time
Applications close: 09 Dec 2019 SE Asia Standard Time
Applications close: 09 Dec 2019 SE Asia Standard Time
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RMIT International University Vietnam (RMIT Vietnam)
Giới thiệu công ty
RMIT International University Vietnam (RMIT Vietnam) việc làm
702 Nguyen Van Linh Boulevard, Tan Phong Ward, Dist.7, Ho Chi Minh City
Quy mô: Từ 501 - 1000 nhân viên
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Vị trí Student Advisor do công ty RMIT International University Vietnam (RMIT Vietnam) tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương starting from VND15,700,000, tìm thêm việc làm về Student Advisor hoặc công ty RMIT International University Vietnam (RMIT Vietnam) ở các link phía trên
Giới thiệu công ty
RMIT International University Vietnam (RMIT Vietnam) việc làm
702 Nguyen Van Linh Boulevard, Tan Phong Ward, Dist.7, Ho Chi Minh City
Quy mô: Từ 501 - 1000 nhân viên