Students Financial Support Officer

ABOUT VINUNIVERSITY
VinUniversity (VinUni: vinuni.edu.vn/) is the first private, not-for-profit Vietnamese university established based on international standards. The university integrates the models of excellent international universities with the unique cultural and economic characteristics of Vietnam, to make a breakthrough in Vietnamese higher education and to become a world-class university.
VinUniversity has strategic collaborations with the world's leading universities, including Cornell University and the University of Pennsylvania. These universities have become close advisors and crucial enablers in establishing the four colleges at VinUniversity: College of Arts and Sciences, College of Business and Management, College of Engineering and Computer Science, and College of Health Sciences. Every aspect of the University: its curricula, research, faculty, student body, facilities, and campus life, is being developed to meet the highest standards set by the world's leading accrediting and ranking organizations, such as ABET, AACSB, Quacquarelli Symonds (QS) and Times Higher Education (THE).VinUniversity's founding benefactor, Vingroup, is one of the biggest private conglomerates in Asia with the largest market capitalization value in Vietnam. As a multisector corporation, Vingroup focuses on three main areas: Technology; Industry; and Property Services. VinUniversity is proud to be a part of the Vingroup ecosystem, giving its students opportunities to connect with several high-quality research institutes (such as VinAI, and VinBigData), pioneering industrial enterprises (such as VinFast), and leading Vietnamese companies (such as Vinpearl, Vinmec, and Vinhomes).
POSITION RESPONSIBILITIES
REPORT TO: Chief accountant and Finance manager for respective tasks
Billing and collections:
- Handle student billing, invoicing, tuition fees, and other charges
- Coordinate with the financial aid office to ensure scholarship, grant, and other financial assistance deductions are applied to student accounts correctly
- Review and apply late fees, fines, and penalties for unpaid or late payments
- Collect payments from students and manage accounts receivable
Student payment processing:
- Process payments received via various methods, including online and on-campus payments
- Ensure timely and accurate posting of payments to student accounts
Disbursement of funds and refunds:
- Ensure timely payment of scholarships, financial aids and other financial obligations to students
- Process refunds for overpayments, or other qualifying circumstances
Student account management:
- Maintain detailed records of student accounts, including charges, payments, and balances
- Monitor account activity and identify any discrepancies or issues
Student support services:
- Assist students and parents with financial inquiries related to billing, payment options, tuition, fees, financial accounts and financial policies, etc
- Provide support for financial transactions and resolve issues related to billing and payments
Post audits: Conduct random checks to verify the accuracy of scholarships, financial aids and other financial supports
Booking and recording:
- Book all financial transactions, maintain accurate financial records and documentation
- Reconcile bank statements and financial records to ensure accuracy and completeness
- Conduct monthly, quarterly, and annual financial closings
- Ensure data integrity and security
Financial policy/regulation development:
- Develop, implement, review and update financial policies and procedures to ensure efficiency and compliance
- Communicate/publicize policies and regulations to students, and related parties to ensure understanding and adherence
- Coordinate with IT and related departments: Implement and maintain financial software and systems to streamline billing, collections, and reporting processes
Other tasks assigned by leaders:
- Support fundraising efforts
- Manage grants, sponsorships, and endowments
- Manage other revenue sources and accounts receivable
- Perform other tasks related to budgeting, forecasting duties, etc,.