Supervisor, Game Attendance (Based In Cam Ranh)

Operations Supervision
Supervise daily venue operations and guest flow.
Ensure all opening, operational, and closing procedures are completed.
Monitor venue readiness and operational standards.
Coordinate staff assignments and responsibilities.
Ensure all SOPs are followed consistently.
Guest Experience
Deliver exceptional customer service.
Welcome and assist guests throughout their journey.
Handle guest inquiries and provide experience recommendations.
Resolve guest concerns and complaints professionally.
Ensure guests receive safety briefings and operational guidance.
VR Experience Operations
Oversee VR session preparation and execution.
Ensure headsets and equipment are functioning properly.
Monitor gameplay and guest safety during experiences.
Support troubleshooting and escalate technical issues when necessary.
Team Leadership
Supervise Game Attendants and Casual Staff.
Provide coaching and operational guidance.
Support staff training and onboarding.
Monitor staff performance and attendance.
Conduct shift briefings and handovers.
Safety & Compliance
Ensure safety procedures are followed at all times.
Conduct operational and safety inspections.
Respond to incidents and emergencies appropriately.
Complete incident reports and operational documentation.
Inventory & Asset Control
Monitor VR equipment, accessories, and consumables.
Conduct daily equipment checks.
Report damaged or missing assets.
Assist with inventory counts and stock control.
Reporting
Complete daily operational reports.
Record incidents, maintenance issues, and guest feedback.
Support management with operational reporting requirements.