Supply Chain Coordinator (Back Office Customer Service Representative)

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What you will do
As Supply Chain Coordinator, you will:
Enabling Sales Management Process
- Secure a reliable and efficient supply chain for Packaging Material (PM) and Additional Material (AM) order fulfilment by securing design master data, and ensuring effective order and delivery management, and invoicing workflows.
- Respond to operational requests for documentation such as delivery notes, proforma invoices, Certificates of Analysis, and other required materials.
- Prioritize and manage back‐office activities logged in Salesforce, providing timely responses to customers when needed.
Operational Performance and Execution
- Contribute to increased operational productivity through proactive problem solving and continuous improvement.
- Participate in or lead Continuous Improvement teams to identify productivity opportunities in processes and tools, in collaboration with the factory Continuous Improvement office.
- Support focused KPI loss deployment to strengthen performance visibility and drive action.
- Build strong collaboration with internal partners such as Front Office Supply Chain, Planning, and Logistics to ensure smooth order handling and consistently high service levels.
- Escalate to Front Office Supply Chain when clarification or direct customer contact is required.
Customer Experience
- Drive continuous improvement of back‐office activities using data analytics and a proactive mindset to enhance quality.
- Participate in customer improvement initiatives initiated by Front Office Supply Chain, contributing your insights and expertise.
- Liaise with factories and Integrated Supply Chain teams to represent the voice of the customer and expedite issue resolution when needed.