Supply Chain Lead (SCL)

Position Supply Chain Lead (SCL)
Department Revenue Operations - Supply Chain
Reports To Manager, Revenue Operations (Derek Cho) - direct report
Scope of Oversight Coaching and operational support for the existing Supply Chain Coordinator (SCC, Uyên)
Location On-site, commute-based - Ba Ria factory
Hire Type New hire (5+ years experience, team-lead experience required)
1. Role Summary
The SCL is a new senior position within the Supply Chain function of Revenue Operations. It is created to resolve the recurring "lack of decision-making criteria for allocation and revenue/outbound management" issue under the previous SCC-only structure. Building on the shipping, customs, and tracking work already handled by the SCC, the SCL owns higher-level judgment areas - allocation, key buyer relationship management, data/dashboard architecture, and priority negotiation with the production team. Demonstrated team-leadership experience is prioritized over tenure alone.
Scope Note
This position is dedicated to Outbound (shipment) operations. Raw material purchasing is closely tied to production planning and therefore remains under the production organization; it is outside the scope of this role.
2. Key Responsibilities
2.1 Allocation & Revenue/Outbound Management Framework
• Establish outbound priority criteria by grade (A/B/C/D) and channel (OEM, distribution, domestic)
• Design and operate allocation logic aligned to revenue targets - providing criteria the SCC can act on without waiting for direct orders
2.2 Key Buyer Management & Issue Escalation
• Manage regular communication and issue resolution with key overseas buyers such as LX Hausys and Caesarstone
• Proactively identify contract, shipment, and quality-related risks and escalate to the MGR
2.3 Data & Dashboard Architecture
• Design and operate a dashboard covering outbound shipments, inventory, and shipping status
• Design data structures aligned with the Tech OS (internal reporting system) roadmap
2.4 Cross-Functional Coordination
• Negotiate priority allocation with the production team and resolve bottleneck issues
• Align Supply Chain operating standards with the pricing policy and SOPs built by Ops/Enablement
2.5 SCC Coaching & Development
• Review and support the SCC's (Uyên) data entry and first-pass processing against higher-level standards
• Develop and execute a coaching plan to build the SCC into a future promotion candidate.