Supply Chain PCI Specialist

Mô tả Công việc
WMS Functional Administration and Daily Operations Support
Quản trị nghiệp vụ WMS và hỗ trợ vận hành hằng ngày
• Monitor daily WMS operations covering receiving, put-away, replenishment, production supply/STR picking, material return, finished-goods receipt, stock transfer, cycle count, shipment picking and loading.
• Review open, pending, failed or abnormal WMS tasks and coordinate timely resolution with the relevant process owner.
• Provide Level-2 functional support for scanning, pallet/load unit, barcode, bin/location, picking, shipment, label and task-status issues.
• Maintain approved operational parameters, user roles, warehouse mappings, printer/label settings and other functional configurations within assigned authorization.
• Maintain an issue log, identify recurring errors and prevent routine support activities from becoming permanent workarounds.
SAP Functional Support for Supply Chain
• Support SCM users in transactions related to purchasing receipt, stock transfer, Production Orders, STR, material issue/consumption, finished-goods receipt, delivery booking and inventory adjustment.
• Analyze failed, incomplete, duplicated or incorrectly posted transactions by tracing document flow and movement history.
• Support investigation of Production Orders that cannot be confirmed or closed, including linkage between Production Order, STR, material consumption and finished-goods receipt.
• Guide users to correct transactions according to approved procedures.
SAP-WMS Integration and Transaction Integrity
• Monitor synchronization status between SAP and WMS.
• Detect and investigate transactions created in one system but not received or posted in the other, quantity/UOM discrepancies, duplicated posting, incorrect material/batch/location and interface delays.
• Classify root causes as system/interface, master data, user operation, process design, timing/network or other relevant categories.
• Coordinate containment and permanent corrective action with Inventory Control, process owners, IT, HQ and system providers.
• Track each critical issue through closure and verify that inventory and document status are correctly restored without unauthorized balancing adjustments.
System Support for Inventory Reconciliation
• Provide SAP/WMS transaction logs, interface status and system traceability data to Inventory Control upon request.
• Diagnose inventory discrepancies specifically suspected to result from SAP-WMS interface failures, system configuration, master-data errors or incorrect system posting.
• Support Inventory Control in tracing the system origin of discrepancies without assuming ownership of physical stock verification, cycle counting or inventory reconciliation.
• Develop or coordinate exception reports and system alerts for negative stock, SAP-WMS mismatches, unlocated load units, failed postings and other system-related inventory risks.
• Provide system evidence for inventory-adjustment requests only when the discrepancy is related to a system or interface issue. Inventory Control remains responsible for preparing the adjustment request and verifying the physical stock.
• Track system-related inventory errors through corrective action and verify that preventive controls are implemented to avoid recurrence.
Master Data and Access Governance
• Validate and maintain authorized SCM master data, including material, UOM and conversion, batch settings, barcode, storage location, warehouse/bin mapping, LU (load unit), and picking/put-away parameters.
• Coordinate master-data readiness for new materials, locations, flows and products before operational release.
• Maintain change requests, approvals, test evidence and change logs for material master, configuration and user-access changes.
• Review user access needs and support controlled creation, modification and deactivation of system accounts and roles.
• Escalate segregation-of-duty conflicts and prevent use of shared accounts or untraceable transactions.
Process Continuous Improvement (PCI)
• Use SAP/WMS data, process observation and stakeholder feedback to identify bottlenecks, waste, recurring errors, manual work and control gaps across Supply Chain workflows.
• Maintain the Supply Chain improvement pipeline; define problem statements, baselines, priorities, owners, milestones, expected benefits and success criteria.
• Lead or coordinate improvement projects related to system transactions, inventory accuracy, production supply, warehouse workflow, reporting, traceability, master data and cross-functional handoffs.
• Apply appropriate methods such as PDCA, A3, 5 Why, Pareto, fishbone analysis, process mapping and DMAIC according to project complexity.
• Design future-state processes with relevant process owners and convert improvements into SOPs, system validations, alerts, dashboards, automation or standardized controls.
• Measure and verify benefits after implementation, including reduction in errors, lead time, manual effort, stock variance or operating cost.
• Share local improvement results and best practices with HQ and adapt global standards to local operations through approved change management.
Reporting, Analytics and Automation
• Develop, maintain and validate operational reports and dashboards using SAP/WMS data and approved analytical tools.
• Monitor key exception reports such as SAP-WMS synchronization, open WMS tasks, pending STR, production-order closing issues, inventory adjustments, master-data errors and aged system tickets.
• Automate repetitive data extraction and reporting where technically and operationally justified.
• Ensure report definitions, data sources, calculation logic and ownership are documented and controlled.
User Support, Training and Documentation
• Act as SCM first-line functional key user and coordinate escalation to IT, HQ or providers when technical intervention is required.
• Create and maintain SOPs, Work Instructions, transaction guides, troubleshooting guides, training materials and an error knowledge base.
• Train and assess new and existing users in Warehouse, IC, Planning, Production and Logistics on approved system procedures.
• Track tickets, response time, resolution time, recurring issues and user training completion.
OTHER ACTIVITIES THAT MANAGER REQUEST/ CÁC CÔNG VIỆC KHÁC THEO YÊU CẦU CỦA QUẢN LÝ