Mô tả công việc
Responsibilities:
● Deal with incoming incidents via email, over the phone and online meetings (G2M,
TeamViewer, Zoom)
● Deal with 2nd line support and development team
● Configure product in customers environment, describing product requirements and
features
● Troubleshoot Network Connectivity Issues, Operating System and Application issues
● Investigate product issues and providing custom builds with fixes
● Help Sales team with technical questions during meetings
Yêu cầu
Required Qualifications:
Working shifts: (choose 1 out of 2 shifts on a day; 5 days per week including Saturday or Sunday)
● 2.00 PM - 11.00 PM and 7.00 AM - 4.00 PM (Vietnam time) (For November - May)
●1.00 PM - 10.00 PM and 6.00 AM - 3.00 PM (Vietnam time) (For June - October)
● At least 2+ years of experience in Support/System Admin or similar positions
● Knowledge of Linux and Windows administration
● Upper-intermediate English
● University degree in the field of computer science or information systems
● Experience with virtualization platforms (VMware, Hyper-V, Proxmox)
● MCSA, LPI1, CCNA knowledge or equivalent
● Customer-oriented attitude
Desired Qualifications:
● Experience with virtualization platforms (VMware, Hyper-V, Proxmox, EC2)
● Experience with Office 365, S3, Azure, Tape
● Experience with network traffic analysis (tcpdump, Wireshark)
● Knowledge of VMware backup and replication products
● CCNA, LPI 1,2, MCSA, Vmware Certificate
Quyền lợi
Chăm sóc sức khoẻ
Healthcare Plan
Nghỉ phép có lương
15-18 annual leaves, 5 sick leave
Thông tin khác
NGÀY ĐĂNG
21/09/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
KỸ NĂNG
Linux System Administration, Virtualization, Software Troubleshooting, Support Engineering
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
Không hiển thị
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Thông tin chung
- Thu nhập: $ 1,200-1,400 /tháng
Nơi làm việc
- TGI Building, 208 Nguyen Trai, Ben Thanh Ward, Ho Chi Minh City