System Engineer (based in Da Nang)

Company Description
SmartDev is an AI-powered software development company headquartered in Vietnam, part of the Verysell Group. We help global businesses deliver faster and build smarter - combining AI-driven development practices with deep expertise across fintech, healthcare, retail, and enterprise technology. Our team of engineers, architects, and AI specialists works across the full stack: from custom software and cloud solutions to generative AI, MLOps, and intelligent automation.
At SmartDev, we believe that great architecture and AI-first thinking are a competitive advantage - and we build our teams accordingly.
The company is at a pivotal point in our journey: transitioning from a pure IT outsourcing provider to an AI-enabled solutions partner.
We have over 100 talented employees working both on-site and remote/hybrid at locations:
Hanoi: Zodiac building, 19 Duy Tan Street, Dich Vong Hau ward, Cau Giay District, Hanoi
Danang: 81 Quang Trung, Hai Chau 1 ward, Hai Chau District, Danang
Job Description
System &
Infrastructure Operations
Resolve and close incidents and service requests in line with help desk SLAs, acting as the first point of escalation for system-related issues.
Plan and execute hardware and software deployments, upgrades, and lifecycle maintenance.
Monitor system health, performance, and capacity; proactively address risks before they impact service.
Maintain scheduled data backups and validate restore procedures regularly.
Network Administration
Administer and maintain wired and wireless network infrastructure, including LAN/WAN, load balancers, and firewall devices.
Run regular network and data-security assessments and act on findings promptly.
Email Management
Administer Exchange Online and other mail services like Sendgrid; configure and maintain mail flow rules, connectors, and anti-spam/anti-phishing policies.
Procurement &
Vendor Coordination
Evaluate tools and vendors to recommend cost-effective, future-proof solutions.
Continuous Improvement &
Reporting
Identify and drive improvements to systems, tooling, and operational processes.
Produce and share clear, regular operational reports for stakeholders and leadership.
Maintain accurate technical documentation and runbooks.
Qualifications
2 years as a System Administrator, with hands-on expertise in Linux/Windows environments.
Technical Skills
Networking - basic understanding of LAN/WAN concepts, load balancing, and firewall configuration.
Virtualization - hands-on experience with common platforms (e.g., VMware, KVM, or similar).
Scripting - Bash and/or PowerShell for automation and task management.
Microsoft 365, Jira/Confluence, email services (e.g., Exchange Online), and web/reverse proxy servers (Nginx/Apache).
Systems Monitoring - experience with observability tools (e.g., Grafana, Prometheus, ELK, or similar).
ITSM/RMM Tooling - familiarity with endpoint management platforms (e.g., ManageEngine or equivalent).
Soft Skills &
Other Requirements
Communicates clearly in English (reading, writing, speaking, and listening).
Able to produce concise technical documentation for varied audiences.
Strong analytical mindset with a bias towards proactive problem-solving.
Nice to Have
Cloud platforms - AWS or Azure knowlegde and hands on
Familiar with ISO 27001 procedures
Additional Information
International working environment with AI-driven strategic direction.
20 days of annual leave - Hybrid working mode.
Premium healthcare package with PVI and comprehensive annual health check-ups
Competitive salary & 13th salary bonus
Lunch allowance to fuel your productivity.
Engaging company culture with fun activities
Global collaboration - Work with both Vietnamese and international colleagues.