System/Network Administration Level 2

Systems/Network:
Configure internal systems.
Diagnose and troubleshoot technical issues.
Maintain System Integrity.
Monitor system performance, IT system operations and storage utilization.
Provides support with escalated helpdesk or level 1 requests.
Plans ahead for necessary hardware or software upgrades to support system growth.
Install servers, devices and firewalls.
Upgrade the network infrastructure.
Conduct Data backups.
Ensure the smooth deployment of new applications.
Provide advices and best practices for IT security.
Write, edit and revise security procedures.
Coordinator and support for manager of IT Systems team:
Follow up the direction of manager about the company's strategic, development, and future growth in IT System team.
Ensure all assigned IT tasks are professionally undertaken and that the IT system remains in good condition and runs perfectly.
Sensibilized for all IT technical aspects of the company.
Manage critical incidents, associated to user communication, activities and any appropriate escalations.
Build services relationship with user center teams and understand the principles and practice of client care.
Review performance reports, service improvements, service quality and processes.
Build team capabilities to provides expert advice.
Manage and coach team members.
Ensure that team's KPIs are monitored, actions are taken, evaluated accordingly and delegated properly.