Systems & Automation Specialist

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LOCATION: Vietnam (remote)
TEAM: Operations
Overview
We are looking for a systems-minded, hands-on professional to design, build, manage, and optimize the company's internal ERP and business systems. We do not use off-the-shelf ERP platforms (such as SAP, NetSuite, or Oracle); instead, we build and tailor our core operating tools in-house.
You will work closely with different teams to understand business requirements, improve operational processes, support ERP implementation and enhancement projects, and ensure that systems are effectively adopted across the organization.
This role is ideal for someone who can bridge business operations and technology - someone who understands how systems should work, can manage projects from planning to implementation, and is able to translate business needs into practical system solutions.
Key Responsibilities
• Manage and optimize the company's ERP and internal business systems to support day-to-day operations.
• Gather and analyze business requirements from different departments and translate them into system/process improvements.
• Coordinate ERP implementation, enhancement, integration, and system improvement projects from planning through to completion.
• Work with internal users, management, vendors, and external IT/system providers to ensure projects are delivered effectively.
• Plan project scope, timelines, milestones, resources, and deliverables.
• Track project progress, identify risks or bottlenecks, and follow up on action items to ensure timely completion.
• Review existing workflows and identify opportunities to improve efficiency, reduce manual work, and strengthen process controls.
• Support system configuration, testing, UAT, implementation, and troubleshooting.
• Coordinate system integrations and automation initiatives where appropriate.
• Develop and maintain SOPs, process documentation, system manuals, and user guides.
• Provide training and support to users to ensure effective adoption of systems and new processes.
• Monitor system performance, data quality, and process compliance.
• Continuously identify opportunities to improve business processes through ERP, automation, digital tools, and AI solutions.