Takashimaya - Customer Service

· Issue membership cards and vouchers
· Manage customers' accounts and maintain customer databases
· Issue VAT invoice as request promptly, accurately and timely
· Conduct VAT refund procedure
· Provide Gift wrapping service to customers
· Update Lost and Found book, return lost things to owner
· Deal directly with customers either by telephone, electronically or face to face
· Obtain and evaluate all relevant information to handle product and service inquiries
· Provide pricing and delivery information
· Respond promptly to customer inquiries
· Handle and resolve customer complaints
· Direct requests and unresolved issues to the designated resource
· Keep records of customer interactions and transactions
· Record details of inquiries, comments and complaints
· Record details of actions taken
· Communicate and coordinate with internal departments
· Provide feedback on the efficiency of the customer service process
· Check and maintain audio system in good condition and ready to use
· Make announcement, play music, and promotion clips timely
· Checks, clean, maintain clean customer service area and daily housekeeping duties
· Any other duties as and when assigned by the company