[Tan Binh, Ho Chi Minh] Customer Service Engineer (21mil - 32mil) (20102)

Mô tả Công việc
- Undertake planning and delivery of field services and post-sales services at customer sites for attending breakdown and planned maintenance services across Southern part of Vietnam.
- To provide service, on site installation, troubleshooting, repair, preventive maintenance, and product consultations on our scope of supply (systems, spare parts, and robots) to customers.
- Responsible for all technical and engineering aspects of the assigned projects.
- Constructs, configures, tests, and debugs robots and robotic systems.
- To follow up for any new investment that customer may undertake in service and engineering related to robots.
- Update recipient information in company systems .
- To escalate service problems and take ownership of problems until they are resolved.
- To manage customers' expectations with quick, clear, and accurate delivery of pro-active service, information, and consultations.
- To ensure all services and projects meet the planned time, cost, and customer requirements.
- To prepare service/project report, filing and update service documents.
- To adhere to the company process flow and compliance