Teacher Experience & Operations Manager

Teacher Experience & Operations Manager (TEM) holds core responsibilities in the daily and periodical operation of the Teacher Experience Department (TED). We are seeking a proactive and professional candidate to lead the team in implementing and advancing all processes, policies, and regulations directly relating to the Teacher's journey at NativeX. This position will allow the potential candidate to broaden his/her horizons in both management and professional experience. Hence the impact positively contributes to the enhancement of one of the most high-standard learning platforms in Vietnam.
Recruitment and Selection (15%)
• Research and implement recruitment channels to attract qualified teachers.
• Coordinate the hiring process, including creating job descriptions, job postings, screening resumes, conducting interviews, and making hiring decisions.
• Propose and manage recruitment's budget effectively.
Training & Performance Management (10%)
• Monitor the onboarding process for new teachers, including orientation sessions and training programs.
• Conduct regular performance evaluation and goal-setting sessions with teachers; promptly address any performance issues to maintain workflow efficiency.
• Coordinate professional development opportunities to enhance teaching skills and promote continuous learning.
Compliance and Employee Relations (15%)
• Enforce policies and procedures to ensure fair treatment for all employees.
• Ensure compliance with relevant employment laws, regulations, and industry standards.
• Maintain accurate and up-to-date employee records, including contracts and performance evaluations.
• Monitor payroll, benefits administration, and other HR-related administrative tasks efficiently.
• Monitor teacher inquiries, concerns, and grievances to create a positive and supportive work environment.
Operations Management (40%)
• Oversee day-to-day operations including scheduling, class assignments, and issues resolution.
• Collaborate with other departments to streamline processes and improve efficiency.
• Monitor and promptly adjust workflow to enhance operational effectiveness.
• Identify opportunities for process improvement and system development for operations functions in teacher management.
• Collaborate with stakeholders to gather requirements and prioritize features for system development.
Cost Management (15%)
• Negotiate advantageous terms with vendors and manage contracts for cost-effectiveness.
• Implement and monitor a detailed budget to track expenses and make informed cost-control decisions.
Other (5%)
• Collaborate with governmental bodies such as DOLISA and DOET when necessary.
• Provide internal training sessions for team members when necessary.
• Fulfill any additional tasks assigned by the line manager as needed.