Team Manager, Retail Banking

The Team leader is responsible for managing and overseeing the performance of Relationship Managers in the sales and distribution of retail banking products at the branch, in support of the distribution strategy to build the Retail Bank business franchise. Also responsible for achieving personal goals for the sale and distribution of products as well as services to the retail market.
Functional (job responsibilities)
Acquire, develop and strengthen customer relationship through effective relationship management in accordance with business goals.
Manage and develop relationship with new and existing customer through professional consultative approach
Active sourcing and prospecting of customers to expand customer base
Up selling, cross selling through regular communication with customers
Ensure superior customer service thereby contributing to the overall customer experience
Implement customer care programs and ensure service excellence to promote loyalty and enhance bank franchise
Work closely with all related parties including head office to implement sales activities and constantly feedback for ongoing improvements
Ensuring compliance within internal and external regulatory framework.
To carry out any other duties assigned by Line manager.
Team Responsibilities
Supporting team in sales and marketing activities, including joint calls where necessary
Managing and monitoring team performance to ensure achievement of individual and team goals
Implement training & development program to continuously enhance skills and competencies of team
Resource planning and participation in hiring of right candidates for team
Lead in coordination and communication with 3rd party for issue resolution and teamwork.
Key Performance Indicator
Meet key parameters in sales and revenue goals
Enhance franchise parameters in market share, customer acquisition
Drive sales productivity
Team player