Technical Customer Support - Azure Monitoring
Công ty TNHH ITECHWX
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 29/02/2024
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
Responsibilities:
Customer Issue Resolution & Responsiveness
a. Drive the communication with the customer to ensure the customer has confidence on problem resolution.
b. Define and understand the customer issue by creating the adequate reproduction scenarios.
c. Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
Effective Communication & Collaboration
a. Identify the right resource to collaborate with for tough & political hot problem.
b. Collaborate with cross-group peers both proactively and reactively.
c. Produce quality documentation and share with the appropriate team members and tech lead as appropriate.
Training & Readiness
a. Identify current knowledge deficiencies/training needs, as well as potential future needs
b. Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions).
c. Make effective technical presentations, both internal and external.
d. Provide documentation and mentoring to others within your technical specialty.
e. Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.
f. Implement your development plan, actively seek development opportunities, and complete all scheduled training.
g. Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans.
Operation Precision
a. Adhere to published queue or call back schedule and be available for on-call duty, as necessary
b. Use appropriate documentation and utilization and / or labor tracking methods to account for time.
c. Manage and prioritize your workload while keeping team members and management appropriately informed.
d. Participate in ad-hoc projects per management request or business need.
Customer Issue Resolution & Responsiveness
a. Drive the communication with the customer to ensure the customer has confidence on problem resolution.
b. Define and understand the customer issue by creating the adequate reproduction scenarios.
c. Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
Effective Communication & Collaboration
a. Identify the right resource to collaborate with for tough & political hot problem.
b. Collaborate with cross-group peers both proactively and reactively.
c. Produce quality documentation and share with the appropriate team members and tech lead as appropriate.
Training & Readiness
a. Identify current knowledge deficiencies/training needs, as well as potential future needs
b. Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions).
c. Make effective technical presentations, both internal and external.
d. Provide documentation and mentoring to others within your technical specialty.
e. Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.
f. Implement your development plan, actively seek development opportunities, and complete all scheduled training.
g. Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans.
Operation Precision
a. Adhere to published queue or call back schedule and be available for on-call duty, as necessary
b. Use appropriate documentation and utilization and / or labor tracking methods to account for time.
c. Manage and prioritize your workload while keeping team members and management appropriately informed.
d. Participate in ad-hoc projects per management request or business need.
Yêu cầu
Candidates' skills:
SOFT SKILLS
a. Leadership - Manages team's daily operational excellence and handle technically challenging and politically hot customer situations
b. Strong communications skills - Excellent spoken and written English communication skills
c. Effective, polished interaction with customer to gather information
d. Demonstrable troubleshooting skills
e. Cross-team collaboration
f. Logical and Critical thinking
g. Passion for technology and customer support
h. Understanding of cloud vs. on premise computing.
TECHNICAL SKILLS
a. Knowledge of one or two of the following domains: Operating System/Virtualization, Networking, Windows Azure Platform, Open-Source Technologies
b. Windows Azure Platform
c. Windows Azure architecture and its components (Fabric, Compute, Storage)
d. Knowledge of Windows Azure Platform services
e. Azure Platform development and deployment concepts
f. Experience with Windows PowerShell script
h. Operating System/Virtualization
i. Familiarity with OS Internals concepts, Storage, Active Directory and Security
j. Understanding of Virtualization concepts and virtual system administration
k. Experience with VM configuration and administration
l. Networking, Familiarity with networking concepts including VIPs, NAT, DNS m. Familiarity with networking tools (ping, tracert, wire shark, etc.) Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred.
n. Open-Source Technologies (strong plus)
SOFT SKILLS
a. Leadership - Manages team's daily operational excellence and handle technically challenging and politically hot customer situations
b. Strong communications skills - Excellent spoken and written English communication skills
c. Effective, polished interaction with customer to gather information
d. Demonstrable troubleshooting skills
e. Cross-team collaboration
f. Logical and Critical thinking
g. Passion for technology and customer support
h. Understanding of cloud vs. on premise computing.
TECHNICAL SKILLS
a. Knowledge of one or two of the following domains: Operating System/Virtualization, Networking, Windows Azure Platform, Open-Source Technologies
b. Windows Azure Platform
c. Windows Azure architecture and its components (Fabric, Compute, Storage)
d. Knowledge of Windows Azure Platform services
e. Azure Platform development and deployment concepts
f. Experience with Windows PowerShell script
h. Operating System/Virtualization
i. Familiarity with OS Internals concepts, Storage, Active Directory and Security
j. Understanding of Virtualization concepts and virtual system administration
k. Experience with VM configuration and administration
l. Networking, Familiarity with networking concepts including VIPs, NAT, DNS m. Familiarity with networking tools (ping, tracert, wire shark, etc.) Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred.
n. Open-Source Technologies (strong plus)
Quyền lợi
According to Company' policies
Thông tin khác
Ngày Đăng Tuyển
30/01/2024
Cấp Bậc
Nhân viên
Ngành Nghề
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
Lĩnh vực
Phần Mềm CNTT/Dịch vụ Phần mềm
Kỹ Năng
English, Customer Service, Technical Support, Microsoft Azure, Azure
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh
30/01/2024
Cấp Bậc
Nhân viên
Ngành Nghề
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
Lĩnh vực
Phần Mềm CNTT/Dịch vụ Phần mềm
Kỹ Năng
English, Customer Service, Technical Support, Microsoft Azure, Azure
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh
Thông tin chung
- Ngày hết hạn: 29/02/2024
- Thu nhập: 800 - 1200 USD
Giới thiệu công ty
Xem trang công ty
Overview about iTechWX Vietnam
iTechWX Vietnam
Wicresoft is a global Chinese digital transformation service provider. It was established in 2002 as a joint-venture between Microsoft and the Shanghai Municipal Government, and is the number one joint venture company in China that Microsoft has...
iTechWX Vietnam
Wicresoft is a global Chinese digital transformation service provider. It was established in 2002 as a joint-venture between Microsoft and the Shanghai Municipal Government, and is the number one joint venture company in China that Microsoft has...
Quy mô công ty
Từ 10 - 25 nhân viên
Việc làm tương tự
Công ty Cổ Phần Giao Hàng Tiết Kiệm - GHTK
Từ 7 triệu - 15 triệu VND
30/10/2024
Hà Nội, Hồ Chí Minh, Hải Phòng, Vĩnh Phúc
Công ty cổ phần Công nghệ Sapo
6 Triệu -13 Triệu VND + % Hoa hồng + Thưởng
08/10/2024
Hà Nội, Hồ Chí Minh, Hải Phòng, Bình Dương, Nghệ An
Công Ty CP Công Nghệ Giáo Dục Trường Học Trực Tuyến - Onschool
Từ 15.000.000 - 30.000.000 VNĐ
07/10/2024
Hà Nội, Hồ Chí Minh
Công ty Cổ Phần Giao Dịch Hàng Hóa Gia Cát Lợi
15.000.000vnđ - 20.000.000vnđ
11/10/2024
Hà Nội, Hồ Chí Minh, Bình Dương
Công Ty TNHH Một Thành Viên An Phát Cường Thịnh
7 - 12 Triệu VND
17/10/2024
Hồ Chí Minh
CÔNG TY CỔ PHẦN THƯƠNG MẠI DỊCH VỤ PENSILIA
15 - 20 triệu
30/11/2024
Hồ Chí Minh
CÔNG TY TNHH THƯƠNG MẠI VÀ TIẾP VẬN ĐẠI DƯƠNG XANH
8 - 12 triệu
30/10/2024
Hồ Chí Minh
Công Ty TNHH Mỹ Phẩm Nature Story
6 triệu - 11 triệu
28/10/2024
Hồ Chí Minh
hỗ trợ doanh nghiệp
Giải thưởng
của chúng tôi
Top 3
Nền tảng số tiêu biểu của Bộ
TT&TT 2022.
Top 15
Startup Việt xuất sắc 2019 do VNExpress tổ chức.
Top 10
Doanh nghiệp khởi nghiệp sáng tạo Việt Nam - Hội đồng tư vấn kinh doanh ASEAN bình chọn.
Giải Đồng
Sản phẩm công nghệ số Make In Viet Nam 2023.