Mô tả công việc
Panasonic Electric Works Vietnam Location: An Phu Plaza, Ly Chinh Thang St., Xuan Hoa Ward, HCMC
Key Responsibilities:
1. Technical Training
Support preparation & organization of technical training activities for distributors, dealers, electricians, partners & internal members.
Conduct product introduction & basic technical sharing sessions.
Support marketing team in electrician & student engagement activities, technical workshops & community content regarding ECM products.
2. Technical Support & Consultation
Support S&M team in handling technical inquiries from customers & partners.
Provide basic technical consultation related to product applications, installation & troubleshooting.
Support onsite checking & field support activities when necessary.
Coordinate with factory & related teams for technical clarification when required.
3. Product Application & Documentation
Study & update technical knowledge for existing & future product categories including:
*Wiring Devices
*IoT products/ Smart Home solutions MCCB /ACB /Switchgear products
Support preparation of technical documents, application references & product information database.
Assist preparation activities before new product launching including technical materials & application study.
4. Warranty
Receive, record & follow up product issues, technical complaints & warranty-related cases from customers and partners.
Coordinate with factories and related departments to investigate issues and provide proper corrective actions or warranty solutions.
Provide warranty results, technical feedback and after-sales support to ensure customer satisfaction and service quality.
5. Anti-Counterfeit Activities Operation
Support & coordinate with distributors in investigation & anti-counterfeit activities related to fake products in the market.
Verify & collect information related to counterfeit products for coordination with internal departments & related investigation activities.
Monitoring & reporting of counterfeit product cases when required.
Report to: Direct Manager
Yêu cầu
Degree in Electrical/Electronics, Automation, or related field.
Fresh graduates or up to 1-2 years' experience; relevant internship/project is a plus.
Basic knowledge of electrical systems; willing to learn.
Good communication, teamwork, and problem-solving skills.
MS Office & English proficiency (communication - writing); AutoCAD is a plus.
Positive attitude; interested in smart home/electrical solutions; open to onsite support.
Quyền lợi
100% of salary in probation time.
13th salary, performance bonus.
24/24 insurance package, annual health check-up.
Allowance: lunch - petrol - attendance, with Company working devices.
Company tour, Year End Party, internal activities / training courses, ...
Thông tin khác
Thời gian làm việc:
Từ Thứ 2 đến Thứ 6 ([protected info])
Thông tin chung
Nơi làm việc
- An Phu Plaza, Ly Chinh Thang St., Xuan Hoa Ward, HCMC
- (Trước sáp nhập: Thuận An, Bình Dương | Sau sáp nhập: An Phú, Hồ Chí Minh)
- 1. An Phu Plaza, Ly Chinh Thang St., Xuan Hoa Ward, HCMC
- (Trước sáp nhập: Thuận An, Bình Dương | Sau sáp nhập: An Phú, Hồ Chí Minh)