Technical Sales Support Specialist

About Ideolux:
Ideolux is a leading LED Lighting company that designs, engineers, and produces high-quality LED lighting solutions. Our project-grade products, systems, and services comply with international quality and safety requirements. With a mission to streamline the supply chain and elevate quality standards, we continuously innovate using cutting-edge technology and have a dedicated LED know-how and R&D team.
Our extensive indoor and outdoor product book covers complete projects, and our technical support team provides professional services such as Lighting Design, Product Customization, Bespoke Product Design, Test Reports, Certifications, and more. With a regional office and warehouse in Dubai, we offer localized marketing and technical support to our professional customers and consumers in the Middle East.
Responsibilities
Support Lighting Sales for Middle East Projects
Manage the day-to-day activities of the lighting solutions operations department, ensuring quality and efficiency in all aspects of operations
Coordinate with other departments to ensure timely delivery of products and services.- Manage inventory and logistics, including ordering and receiving product and shipping customer orders
Communicate with customers to ensure satisfaction and resolve any issues- Assist with administrative tasks as needed
Attend to customer complaints, ensuring timely resolution of issues to maintain customer satisfaction
Other activities that are related to lighting sales or sales support.
Qualifications
Excellent verbal and written communication skills
A bachelor's degree in a technical field such as electrical engineering or a related field is a plus.
Is good with time management
Has good and pleasant attitude
Has the ability to work under pressure
Willing to learn and be trained
A plus if with experience on Logistics and Procurement
Benefits
Health Insurance after probationary period
Salary varies based on skills and experience
WFH/Remote set up
Yearly Bonus
Paid Leave
Performance Appraisal/Salary Review
Working Schedule in UAE time
Monday to Friday 9:00am-1:00pm, 1:30pm-6:30pm
Saturday 9:30am-12:30pmSunday Off
Total Working Hours 48 hours
Salary Range: 500USD TO 900USD, depends on skills and experience