Technical Service Executive (Garments / Textile / Apparel)

Role Purpose:
• To provide quality technical services to brands and customers in both thread and trims business.
• To support the sales team to develop a profitable sales argument in favour of the Coats offer for thread and trims by conducting training, seminar, product recommendation, development, and trials.
Principal Accountabilities and Key Activities:
Coats value added technical solutions management:
• Managing Coats sewing, embroidery and trims solution activities for customers
• Conducting Thread audit, Trims audit, Training programs, Workshops, Consumption Analysis, Logo Enhancement, etc. coming under Coats sewing, embroidery and trims solutions
Business development functions:
• Promoting the company's top of the line products in thread and trims to customers using the Technical Service concept
• Using high level of technical input to build very strong business relationships with development/ production/ quality assurance personnel in customer organization
• Delivering technical presentations & conduct technical seminars to key customers as well as brands in order to build a strong image for Coats technical services
• Supporting to influence Product up-gradation in brands and customers
• Supporting new product launch and penetration in the market place
Supporting Sales efforts:
• Interaction with the salesperson to ensure that everybody works in tandem and towards the same goals
• Advising complaint handling guidance/ assistance for the sales/ QA whenever required
• Training the sales team on the technicalities of threads, trims & applications