Technical Service representative

- Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving to the customers.
- Collects, filters and prioritizes product-related issues and needs occurring in the region with feedback of complaints handling.
- Performs technical scans and audits at designated customers
- Conducts in the testing process as well as in the implementation of new company products and technologies.
- Helps with process optimization and operational excellence at the customer's location.
- Aligns technical activities within allocated region in Vietnam.
- Respond to customer needs/complaints and quickly decide appropriate solution to reduce down-time for customer.
- Supports and validate Technical Data Sheet information flow to allocate region.
- Supports execution of technical sales representative assessment and training program.
- Manages and maintains standardized complaint handling process through Customer Relationship Management System (if applicable).
- Monitors Market intelligence (innovations): products, process and equipment.
- Be familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations.
- Ensures reporting line is fully informed and acts in line with HSE and Compliance regulations.
- Reports on progress on a continuous base.