Technical Solutions Coordinator

About the role
Position: Technical Solutions Coordinator
Location: Ho Chi Minh City, Vietnam
Reporting Line: Technical Solutions Manager
The Technical Solutions Coordinator serves as the key technical liaison between clients, local teams, and ClassIn's Global Product & Technical departments. This role ensures smooth communication, efficient issue resolution, high-quality product localization, and successful client onboarding and adoption of ClassIn's solutions.
Key Responsibilities
1. Product Localization & Coordination
• Localize in-app content, dashboards, and product documentation into Vietnamese with accuracy and clarity
• Collect and consolidate client feedback; collaborate with Product Managers to plan, prioritize, and refine product features and backlogs
• Track bugs and issues, coordinating closely with Global Product teams
• Follow the monthly product release cycle, ensuring announcements, QA/QC processes, and local readiness are fully completed
2. Customer & Technical Support
• Act as the first point of contact for clients regarding technical inquiries and product-related issues
• Resolve tickets and inquiries with support from Global teams when required
• Support the Sales team in delivering product demos, onboarding sessions, and client training
• Provide technical guidance and documentation for ClassIn API, LTI, and SDK integrations
3. Business & Operational Support
• Deploy, maintain, and update ClassIn websites
• Prepare and maintain technical documentation for existing and newly launched products
• Collaborate cross-functionally to design and propose technical solutions that enhance client experience and internal operations
4. Team Management
• Act as a line manager for a team of interns handling technical inquiries
• Assign tasks, provide guidance, and ensure service quality under your supervision
• Make operational decisions related to intern team performance, workflows, and issue handling