Mô tả công việc
We are looking for a dedicated Technical Support Engineer to work closely with our Chinese customers who use Koh Young's 3D inspection systems (SPI, AOI). In this role, you will directly support customers with system installation, troubleshooting, user training, and production-related technical assistance. You will collaborate closely with our internal engineering team to ensure smooth customer operations.
Key Responsibilities
1. Installation & System Setup
Coordinate installation and configuration of hardware and software at customer sites
Ensure systems are properly tested and fully operational upon handover
2. Customer Support & Troubleshooting
Assist customers with production testing and prepare technical reports
Diagnose and resolve issues encountered during daily production
Log technical issues accurately and work with HQ engineers to provide timely solutions
3. Training & Technical Guidance
Conduct user training sessions on system operation, programming, and maintenance
Provide on-site and remote guidance to optimize customer workflows
4. Business Support
Occasionally participate in business trips to support urgent customer requirements
Communicate directly with Chinese clients in Chinese for technical support, reporting, and relationship management
Yêu cầu
Must Have
Fluent Chinese communication (spoken and written) - required for direct customer support with Chinese-speaking clients
Strong willingness to learn technical systems (training will be provided)
Good communication and problem-solving skills
Ability to travel occasionally for customer support
Nice to Have
Previous experience in technical support, machinery, electronics, or manufacturing
Knowledge of inspection equipment (SPI, AOI) is a plus, but not required
Quyền lợi
Full technical training on Koh Young systems
Supportive engineering team and professional development opportunities
Own marriage: 10, VND and 5 days leave with full salary
Child's marriage: 2m VND and 1 day leave with full salary
Sibling's marriage: 2m VND and1 day leave with full salary
Parents (in-law)' 60th birthday: 1m VND and1 day leave with full salary
Childbirth: 2m VND and 3 days leave with full salary
1st birthday of child: 1m VND
Own birthday: 500k VND
Spouse's birthday: 300k VND
Children's day (under 12): 300k VND/ each baby
Wedding anniversary: 300k VND
Lunch allowance: 600k VND
Team-building allowance: 800k person/month
Social & medical insurance: Full salary rate
English & Korean education allowance.
Oversea training in Korea.
Premium health care package: PVI care insurance.
Motorbike + car parking.
Condolence
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)
Thông tin chung
Nơi làm việc
- - Hà Nội: Tầng 4, tòa Trường Thịnh, số 1 Phùng Chí Kiên Thành phố Hà Nội, Việt Nam, Phường Nghĩa Đô (quận Bắc Từ Liêm, quận Cầu Giấy cũ)