Mô tả công việc
YOU WILL:
• Review issues and contact customers to understand technical issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics.
Product/Process Improvement
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Uses automated tools to deliver solutions for a wide range of issues.
• Provides feedback on how to improve automated tools.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Yêu cầu
Communication & Interpersonal Skills:
• Advanced English proficiency (equivalent to IELTS 6.5 or higher).
• Computer related major or IT working background and at least 6-month-experience
• Strong communication skills, with the ability to explain information clearly and professionally
• Customer-oriented mindset with a positive and supportive attitude
Professional Attributes:
• Passion for technology and a desire to learn and grow within the IT industry.
• Strong problem-solving and analytical skills.
• Ability to work both independently and as part of a team.
• Willingness to learn and adapt in a fast-paced environment.
Working day/time:
• Available to work fixed night shift from 9pm - 7am determined by the manager. (8 working hours + 1 break hour)
• 9 hours/day (including a 1-hour break), 5 days/week with 2 non-fixed days off (assigned by the manager).
• May include holiday and Tet shifts as assigned; allowances provided under labour law.
• The department head will communicate any changes to the shift or schedule.
WHY US?
• Salary range: up to 20M
• Salary at 100% during the probationary period.
• 90% contribution of the gross salary to social insurance.
• An employee who works at night (10 PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.
• 20 days leave (12 days of annual leave and 8 days of sick leave)
• Full working equipment will be provided.
• Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
• Activities: Birthday party, Employee engagement activities.
Quyền lợi
Chăm sóc sức khoẻ
Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
Nghỉ phép có lương
20 days leave (12 days of annual leave and 8 days of sick leave)
Máy tính xách tay
Laptop provided.
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Thông tin khác
NGÀY ĐĂNG
20/04/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
KỸ NĂNG
Microsoft Office 365, Problem-solving, Analytical Skills, Communication Skills, Customer-Focus Mindset
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không hiển thị
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Thông tin chung
- Thu nhập: Tới 20tr /tháng
Nơi làm việc
- 1st Floor, S4-01 Tower, The Sun Avenue Building, 28 Mai Chi Tho St., An Phu Ward, Dist. 2, HCM City
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 20/05/2026
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
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