Technical Support Engineer - m.dynamic ce 365Công Ty Cổ Phần Savvycom
Nơi làm việc: Hồ Chí Minh
Ngành nghề: IT phần mềm, Tư vấn/ Chăm sóc khách hàng, Kỹ thuật, IT phần cứng/mạng, Bộ Phận Hỗ trợ, Công nghệ cao
Lương: 800 - 1,200 USD
Hình thức: Toàn thời gian
Ngày đăng: 15/03/2024
Hạn nộp: 13/04/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
• Reviews issues and contacts customers to understand issues. Ensure customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Readiness
• Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics. Product/Process Improvement
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools. • Follows processes provided by the business.
• Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Readiness
• Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics. Product/Process Improvement
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools. • Follows processes provided by the business.
• Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.
Yêu cầu công việc
• Have at lease 3 months of experience
• Having technical background in programming language
• Bachelor's degree in computing science or an IT-related field or has a strong interest in IT field and self-learned computer language and basics.
• Demonstrate strong customer service attributes
• Exhibit analysis, problem resolution, judgement and decision-making skills in order to assist customer with their technical issue
• Knowing about some C#/C++/Java or other programming language is preferable.
• Having experience of support professional in IT field or IT technical Consultant will add extra points.
• Microsoft Dynamics 365 CE Experience would be beneficial but not essential.
• Having knowledge of other Microsoft stack technologies would be appropriate instead (such as SQL Server, IIS, ADFS, Visual Studio).
• Be confident in listening, reading, writing and speaking English
• Having technical background in programming language
• Bachelor's degree in computing science or an IT-related field or has a strong interest in IT field and self-learned computer language and basics.
• Demonstrate strong customer service attributes
• Exhibit analysis, problem resolution, judgement and decision-making skills in order to assist customer with their technical issue
• Knowing about some C#/C++/Java or other programming language is preferable.
• Having experience of support professional in IT field or IT technical Consultant will add extra points.
• Microsoft Dynamics 365 CE Experience would be beneficial but not essential.
• Having knowledge of other Microsoft stack technologies would be appropriate instead (such as SQL Server, IIS, ADFS, Visual Studio).
• Be confident in listening, reading, writing and speaking English
Quyền lợi được hưởng
• Competitive salary depending on experience (800 - 1200 USD)
• 90% contribution of the gross salary to social insurance from the company side
• Full salary during the probationary period
• 12 days of annual leave, 8 days of sick leave
• Salary: 130% of basic salary
• Annual Heath Checkup · For employees working night shift: PVI insurance and food provided (non-cash), and 30% allowance on gross salary
• Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
• 90% contribution of the gross salary to social insurance from the company side
• Full salary during the probationary period
• 12 days of annual leave, 8 days of sick leave
• Salary: 130% of basic salary
• Annual Heath Checkup · For employees working night shift: PVI insurance and food provided (non-cash), and 30% allowance on gross salary
• Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
Thông tin khác
Phân tích mức độ phù hợp
New
Xem ngay
Cấp bậc
Nhân viên
Kinh nghiệm
Dưới 1 năm
Số lượng tuyển
10 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
New
Xem ngay
Cấp bậc
Nhân viên
Kinh nghiệm
Dưới 1 năm
Số lượng tuyển
10 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Nộp hồ sơ liên hệ
Công Ty Cổ Phần Savvycom
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Công Ty Cổ Phần Savvycom việc làm
Level 12, Viet A tower, Duy Tan, Cau Giay, Ha Noi
Quy mô: Từ 26 - 100 nhân viên
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Vị trí Technical Support Engineer - m.dynamic ce 365 do công ty Công Ty Cổ Phần Savvycom tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương 800 - 1,200 USD, tìm thêm việc làm về Technical Support Engineer - M.Dynamic CE 365 hoặc công ty Công Ty Cổ Phần Savvycom ở các link phía trên
Giới thiệu công ty
Công Ty Cổ Phần Savvycom việc làm
Level 12, Viet A tower, Duy Tan, Cau Giay, Ha Noi
Quy mô: Từ 26 - 100 nhân viên