Technical Support Engineer

Mô tả công việc:
Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Yêu cầu công việc:
*SOFT SKILLS
Strong proficiency in English, both written and spoken, is essential (equivalent to IELTS SPEAKING 6.5 or TOEIC 800 or higher)
A background in IT/Technical/Science/Engineering/Automation is advantageous.
Customer service orientation
5 days work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks)
Willingness to work in shifts and work night shifts
*TECHNICAL SKILLS
Past experience of support professional in IT field or IT technical consultant will is preferable.
Chế độ đãi ngộ:
Salary range: From 18.000.000VND++
Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
An employee who works at night (10 PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities
Địa điểm làm việc: TP.HCM
Liên hệ tư vấn và tiếp nhận hồ sơ ứng tuyển
Email: [protected info]
Điện thoại: +84 28 7109 6185 (Ext: 101 to 103)
Họ và tên tư vấn viên: Nguyễn Tăng Huy / Phạm Thị Phương Thuỳ / Tống Hữu Bảo